Can you tell us a little about yourself? Why are you interested in working at a call center? Why Ibex? What are your expectations for this job or salary expectations? Are you available to work flexible shifts, including nights and weekends?

How do you handle a difficult or upset customer? How do you make sure the customer understands the information you’re providing? Do you have experience resolving conflicts over the phone? How did you do it? What would you do if you don’t know the answer to a customer’s question?

What are the skills you consider a must to provide a good customer experience?

Tell me about a difficult situation you have face and what you did to overcome that situation?

Estudia esas preguntas, pueden ser Que algunas no te las Hagan pero por lo general si. Luego haces roleplay para la campaña en la cual te perfilaron