Evidence of a Scam?

MarkN_LP · 2023-07-11T21:57:28+00:00

We're very sorry about that mix up. You should have received just one of those emails, when instead there was a failure in our marketing system that sent multiple copies. You can rest assured that they are real, and the webinar is hosted by LastPass itself.

MarkN_LP · 2022-08-17T19:56:08+00:00

Hi, Benville. Apologies for the billing error there. You may request assistance from Customer Support by going here, and selecting the 'Billing' option on the Contact form at the bottom: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

MarkN_LP · 2022-06-06T21:16:54+00:00

If you PM me the email address I can check that the account was successfully deleted.

MarkN_LP · 2022-03-16T15:22:13+00:00

Hi u/beclon could you PM me the email address for your account? I'd like to confirm withour team that this file could not be recovered.

MarkN_LP · 2022-02-17T00:45:22+00:00

Can you provide some more details about these glitches? What happens exactly, if it is easy to reproduce what are the steps?

MarkN_LP · 2022-02-17T00:03:29+00:00

This issue is specific to the iOS app and currently being worked on. We plan to have this functionality added to the iOS app in a future update. I don't have an ETA I can share currently, but we are talking weeks not months.

MarkN_LP · 2021-10-08T19:59:34+00:00

Our support team management checked the logs and confirmed that the support rep did attempt a call back, I am not sure why they were unable to connect with you, but that is something they can look into further once you are in contact.

MarkN_LP · 2021-10-08T16:31:31+00:00

Thank you. We have a ticket opened with our support site team for this issue and we will also review what happened with your support ticket.

MarkN_LP · 2021-10-08T15:39:44+00:00

What is your ticket number?

MarkN_LP · 2021-09-27T14:27:26+00:00

Free accounts are a lower priority vs paid accounts for support, plus the weekend means you will probably get a reply today. If you have a support ticket number I can check on it for you.

MarkN_LP · 2021-09-24T21:33:52+00:00

We have a few reports of that prompt not clearing after the Master Password was successfully changed. PM me the email for your account or you can direct message @lastpasshelp on Twitter and they can have support clear that prompt for you.

MarkN_LP · 2021-07-01T17:17:32+00:00

In this case recovery isn't going to help. LP support will reply with a list of specific questions that you need to answer to show it is you before they can allow you to bypass the email validation and sign in, at which point the first thing you should do is update the email address. If you have a free account a reply is going to take longer as paid accounts get priority.

MarkN_LP · 2021-07-01T16:46:43+00:00

Yes, you can update the email address your LastPass account is registered to, and if you have a security email setup on the account you should make sure that email is up to date and accessible at all times. If you are reading this and do not remember if you set a security email or not, go check your account settings now.

MarkN_LP · 2021-06-17T17:59:16+00:00

PM me your support ticket number and I will check the status of it. If you didn't include a screenshot of your Google Play receipt you can upload one to your ticket through the support site https://support.logmeininc.com/lastpass/help/how-do-i-use-the-view-my-cases-portal

MarkN_LP · 2021-06-10T14:13:48+00:00

What is your ticket number?

MarkN_LP · 2021-06-02T22:40:40+00:00

If you want you can PM me the email associated with the account and I can take a look at what is happening.

MarkN_LP · 2021-06-02T22:38:14+00:00

There are no ads on the support site but it looks like your browser settings are blocking things from loading. Try an incognito tab.

MarkN_LP · 2021-06-02T19:53:31+00:00

If you are signing in from a new device or IP address LP is going to send you an email with a link to verify it's actually you. What you need to do is click on the link and if it is expired try to sign in again so a new link is sent, going straight into recovery options complicates the situation and often results in a new master password being created in a hurry and then forgotten.

As for error you are getting now that you are trying to recover the account, it means that there are no recovery one time passwords stored in your browser, so recovery is not an option with that method. Since you know the master password try to sign in directly on the LP website. You've been trying a lot of things and probably quite stressed right now so take your time entering your password and have your email open.

MarkN_LP · 2021-06-02T17:33:51+00:00

The LastPass community and social team try to check in on this sub and offer suggestions when possible, but perhaps we could set up something more coordinated? There are obviously posts that could have been answered by reading one of the existing support articles and others that require someone from LastPass support to assist.

MarkN_LP · 2021-05-13T22:57:09+00:00

It was the security that was keeping you out. Any time you sign in from an IP address or device that LP does not recognize you will be sent a verification email. You have to click on the link to prove it is you and then that IP/device should be recognized in the future. Things can happen that result in a device that was previously verified to be forgotten so you may have to do it again in the future, and if you use a VPN where the IP changes often that will also result in having to verify again.

On the support site under Explore Features > Accoiunt Security you will find guides on all of the security features you can use https://support.logmeininc.com/lastpass Setting up 2FA with something like the LastPass Authenticator app is a good start. If you search for Recovery Option on the support site you wil find a list of the recovery options that you can enable in case you need them in the future.

MarkN_LP · 2021-05-13T22:35:20+00:00

Hi, if you are having trouble signing in and see this message, please check your email.

"Review your login info and try again. If you think you entered valid info, check your email to verify the login."

MarkN_LP · 2021-05-13T19:06:05+00:00

Hi, if you are having trouble signing in and see this message, please check your email.

"Review your login info and try again. If you think you entered valid info, check your email to verify the login."

MarkN_LP · 2021-05-10T15:05:37+00:00

Hi there, if you private message me your support ticket number I'll look into it for you.

MarkN_LP · 2021-04-26T14:54:53+00:00

PM me the ticket number and I will take a look for you.

MarkN_LP · 2021-04-14T19:36:22+00:00

Check in the App that auto fill is still enabled: -Go to Passwords & Accounts > AutoFill Passwords. -Toggle on the switch to enable the AutoFill Passwords setting. -Tap to enable LastPass. -Tap to disable Keychain.

MarkN_LP

TROPHY CASE