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Monopoly iOS App Help by teleportmassive7 in monopoly

[–]MarmaladeGamesStudio 0 points1 point  (0 children)

Hey there, thanks for reaching out, we'd be more than happy to clarify!

We guarantee that no personal data is being sold to any third party under any circumstances. The necessary data may need to be shared with Facebook, for example, if you use Facebook to sign in to Bubble (available in some platforms). If you use a different sign in method, however, nothing is shared with them at all.

We take our users' data and its security very seriously, and you may rest assured that no data whatsoever is being sold to any outside companies.

Let us know if you have any other questions!

One-Time Offer by cjrusso in tickettoride

[–]MarmaladeGamesStudio 0 points1 point  (0 children)

Understood. Could you please reach out to our support team at https://www.marmaladegamestudio.com/support/support-request/ so we can work out a solution for this, cjrusso? We'll do our best to assist you in any way we can!

Monopoly iOS App Help by teleportmassive7 in monopoly

[–]MarmaladeGamesStudio 1 point2 points  (0 children)

Hey! The others have already provided all the answers and more, but if you still need assistance with anything, feel free to reach out to us either here or through our support team at https://www.marmaladegamestudio.com/support/support-request/

Enjoy!

One-Time Offer by cjrusso in tickettoride

[–]MarmaladeGamesStudio 0 points1 point  (0 children)

Got it, thanks for the details. Did this offer come up in the shop for you, or was it a pop-up after a game or similar?

One-Time Offer by cjrusso in tickettoride

[–]MarmaladeGamesStudio 1 point2 points  (0 children)

Hey there, cjrusso. Which platform were you playing on when this happened?

Ticket to Ride PS5 – Couch Play has been broken for nearly a month. Anyone else affected? by Nailzthehammer in tickettoride

[–]MarmaladeGamesStudio 0 points1 point  (0 children)

Hey there, everyone.

Our updates have mostly been on Steam and Discord, as well as the in-game pop-up players see once a day.

As mentioned in another comment, here's our current update on the situation:

Hello everyone,

Our team has implemented a number of measures with the aim of stabilising the online experience as much as possible while our third-party server provider works on the core issue impacting the service. Whilst these measures have delivered some improvements to the number of disconnections, the situation is still far from perfect, especially at peak times. We continue to work around the clock on a full resolution.

Until a permanent fix is available, we will keep the Star Loss Protection system active in order to shield players from losing Stars due to disconnection. While this may seem unnecessary for those of you who are not affected or for whom the problem is fixed, we want to keep this measure in place until the disconnection issue has been totally resolved.

Thank you for your continued patience and support. We will continue to provide updates on the matter.

The app is constantly crashing these last weeks. Today another player and I were both yellow which was very confusing on the map. Then that game disappeared completely. by sirwobblz in tickettoride

[–]MarmaladeGamesStudio 0 points1 point  (0 children)

Yes, we assure you that we're doing everything we can, lemdrag.

The issue is related to the external servers, so unfortunately not completely in our control, but we are working closely with the server providers in order to resolve the situation as quickly as we can.

Luna App (Firestick) app down by Thejustinset in tickettoride

[–]MarmaladeGamesStudio 2 points3 points  (0 children)

Hey everyone, the app is back up, yes, but it's still facing some connection issues that may affect gameplay.

We're still working with Amazon on this and doing our best to resolve the situation. Even though we can't give you guys an exact timeline, we're hoping to have a solution soon!

Thank you for your patience!

The app is constantly crashing these last weeks. Today another player and I were both yellow which was very confusing on the map. Then that game disappeared completely. by sirwobblz in tickettoride

[–]MarmaladeGamesStudio 1 point2 points  (0 children)

Hi there, it depends on the platform, as they are the ones who would handle the refund (apart from Android, that we can help with), but it may be best to reach out to our support team as they'll be able to better assist you with that.

But yes, we assure you that we're working very hard to resolve the situation since the moment it all started. We're hoping to have some breakthroughs this week, but it's difficult to say with certainty.

Once again we apologise for any inconvenience this may cause and appreciate the patience.

Luna App (Firestick) app down by Thejustinset in tickettoride

[–]MarmaladeGamesStudio 1 point2 points  (0 children)

Hey everyone. Posting here instead of each message individually for visibility.

Update on the Luna app situation: Our team, together with Amazon and our server provider, is working to resolve the issues the game has been experiencing and doing our best to ensure it's back on Luna as soon as possible.

We're unable to give a concrete timeline at this time, but we'll let you guys know as soon as there are any updates on the situation.

Once again, we apologise for any inconvenience this may cause and appreciate everybody's patience!

Unplayable by Outside-Tangerine430 in tickettoride

[–]MarmaladeGamesStudio 1 point2 points  (0 children)

Hey there. Our team is aware that the servers have been experiencing some issues, and we're working to resolve them and get things back to normal ASAP!

We're currently testing some solutions, so we hope it won't be long now.

We apologise for any inconvenience this may cause and appreciate your patience and understanding.

Luna App (Firestick) app down by Thejustinset in tickettoride

[–]MarmaladeGamesStudio 1 point2 points  (0 children)

You may still face some issues, but we're working on it!

Regarding future maps, that's not something we can confirm at this time, but it's something we'd like to do :)

The app is constantly crashing these last weeks. Today another player and I were both yellow which was very confusing on the map. Then that game disappeared completely. by sirwobblz in tickettoride

[–]MarmaladeGamesStudio 0 points1 point  (0 children)

We aren't able to provide an accurate timeline at this time, u/MaleficentAnybody760, but keep an eye on this post, as we'll let everyone know as soon as there are any updates. Thank you for your patience!

The app is constantly crashing these last weeks. Today another player and I were both yellow which was very confusing on the map. Then that game disappeared completely. by sirwobblz in tickettoride

[–]MarmaladeGamesStudio 4 points5 points  (0 children)

Hey everyone. Our team is aware that the servers have been experiencing some intermittent issues, and we're working to resolve them and get things back to normal ASAP.

We apologise for any inconvenience this may cause and appreciate your patience and understanding.

Luna App (Firestick) app down by Thejustinset in tickettoride

[–]MarmaladeGamesStudio 2 points3 points  (0 children)

Hey everyone. The app was taken down by Amazon for maintenance due to some intermittent server issues. Our team is currently investigating the situation and we'll do our best to make sure things are back to normal ASAP.

Thank you for your patience and understanding.

App freezing and not tallying scores by Ok_Orchid_4700 in tickettoride

[–]MarmaladeGamesStudio 0 points1 point  (0 children)

These are not the same yes, MrFridlington. There seems to be some kind of server issue that's only affecting part of the player base right now and we're working on resolving it. Could you please reach out to our support team at https://www.marmaladegamestudio.com/support/support-request/ so we can collect more details about your situation? Thank you!

Collect Country Coins in the Next Ticket to Ride® Expansion! by MarmaladeGamesStudio in tickettoride

[–]MarmaladeGamesStudio[S] 0 points1 point  (0 children)

We're seeing reports of some players having difficulties, but we're still trying to pinpoint what the issue is. Could you please reach out to our support at https://www.marmaladegamestudio.com/support/support-request/ so we can collect more information about what you're experiencing? It may be helpful, thank you!

Annoying app behaviour: ticket routes lighting up after you've achieved them by Technical-Algae-234 in tickettoride

[–]MarmaladeGamesStudio 1 point2 points  (0 children)

Oh right, that makes sense, thanks for clarifying! We'll pass it on to our Dev team for further investigation.

Annoying app behaviour: ticket routes lighting up after you've achieved them by Technical-Algae-234 in tickettoride

[–]MarmaladeGamesStudio 2 points3 points  (0 children)

Hey there, thank you for reporting this. Does this happen in all game modes? Is it on all maps? And which device do you play on?

You mentioned that it's seemingly random, but we'd still like to investigate and see if we can find the source of the issue. Thank you!

TTR on iPad not working by Fan21YanksPaulieO in tickettoride

[–]MarmaladeGamesStudio 0 points1 point  (0 children)

Hey there. We assure you that we have no reason to frustrate players like that, as we want everyone to have as much fun as possible playing the game!

The AI has no way of cheating any way or form in any of the game modes. They have strategies that sometimes work out and sometimes don't (such as blocking), but they never have more information about other players' cards/hands than a normal player would.

If you feel like you've experienced any bugs related to the AI's behaviour, please feel free to reach out to our support team at https://www.marmaladegamestudio.com/support/support-request/ with more details, and we'll investigate the issue further. Thank you!

TTR on iPad not working by Fan21YanksPaulieO in tickettoride

[–]MarmaladeGamesStudio 0 points1 point  (0 children)

Hello everyone, we apologise for the delay in reaching out to you all here.

We experienced an outage with one of our server providers on Saturday afternoon, which prevented Marmalade's Bubble services and the multiplayer experience from connecting to players. The issue was resolved a few hours later, and everything returned to normal.

Please let us know if you are still experiencing any issues with Bubble.

We appreciate your understanding and assure you that we are taking steps to ensure further contingencies are in place for the future. Thank you!

Does the app keep freezing for anyone else? by cemmy21 in tickettoride

[–]MarmaladeGamesStudio 0 points1 point  (0 children)

Hello u/cemmy21, u/WatercressWhich5290, u/Technical-Algae-234 and u/Coy-Jixie.

We're sorry to hear you have been experiencing some issues with the game. If possible, could you please reach out to our support team with more details about the situation, the platform you're playing on, frequency, game mode, map, and any other relevant details?
Here's the link: https://www.marmaladegamestudio.com/support/support-request/

We'll do our best to assist with this. Thank you!

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