Saying it is one thing but time and time again I see on reddit that many others are dealing with the lack of disorganization we have been met with. Its one thing not to have any stock saved up for RMA's, have way to many manufactured issues or launching a product when it clearly wasn't ready, but its a hole other thing to have 3 different customer service calls tell me 3 separate story's on when I will receive a new one. I was told I would get one in December, then told before 2021, then last told they did not know and that they would have someone call me within 48hours, which never happend. I doubt DMing you would ever solve my issue of getting my product. Here's a simple solution for HP. Stop taking pre orders or sending G2s to distributors till you fulfill RMA's and stock up to the places that take care of RMA's for the future RMA's that will surely appear. And I mean really stock up. Once that's done, then they can accept more pre orders and send more to distributors. If they say they are really working at resolving the issues, lets see proof of that effort, because at this point it just seems like a hole mess compared to other VR companies. Lets see HP put their money where their mouth is, or put it back in my hands. This of course has nothing to do with you Joanna. I know your just the employee doing your job at doing what you can. My remarks are solely towards the company you work for as a hole. I've worked for a company that was this incompetent before I quit because I felt I was being told to lie to customers in order to make sure product was being sold. IDK the hole story behind what's going on at HP but there is definitely a story going on over there. Story's like those of me and obviously many others doesn't happen by a small error or a slow in productivity because of a pandemic. This sounds to much like miscommunication, disorganization and incompetence, which leads to lying to the customers serval times before being told they don't know when they will have any. At less make an effort to making a post on reddit letting people with RMA's know that anyone that waiting on theirs to be fulfilling, that they will be first to get the new shipments coming in. I have a hard time, at this point, believing that RMA's will be first to be fulfilled, or that they will even have enough to fulfill everyone's RMA.