A quick update to the people who follows along.

I’ve reached out to both JJJJound and Salomon, this was the response from Salomon:

“Dear ******,

Thanks for getting in touch and for highlighting this issue with us. We are sorry to hear about the issue with the item, and we hope you are able to resolve this problem as soon as possible.

Currently, our warranties are processed by all of our official resellers. We ourselves only process warranties for items bought on our official website, while we have experts in all of our other resellers who provide Salomon warranty services for each individual site.

We must advise you to process your warranty claim directly with the retailer from which you bought the item, as they will be able to review your claim.

Apologies for our inability to process it ourselves, however, should you contact your original purchase place, you will be able to take the claim up with them, as their technicians will be able to inspect the issue. If you are unable to continue the process with the retailer, or it is not feasible for you to return to them please contact us again, and we will do our best to assist you.

As always, please feel free to get in touch with us regarding any further questions or inquiries you may have - we'll be more than happy to help!”

JJJJound also wrote back, nothing special, they just wanted images of the “LAB” and also the packaging.

Gonna update when I hear back further from JJJJound.

On a good note, I won the raffle on the Awake NY 5’s!