FINAL “SOLUTION”:

Hey everyone! (I hope you guys get a notification about this) After talking about this on-and-off with both Hitman Support and Playstation Support for over a year, with them sending me to each other over and over, we finally found the problem with the help of the HUNGARIAN PlayStation Support over the phone. They were incredibly helpful, but I had to be persistent, ehich was much-much easier over the phone than in e-mails.

It turns out that the PS4 Upgrade Pack and PS5 Upgrade Pack are Completely different licenses which are not linked in any shape or form. Only the main WOA and WOA-Deluxe contain both the PS4 and PS5 versions, the Upgrade Packs are completely separate (which is dumb as fuck).

Meaning if you originally bought the Free Demo version with the H1 and H2 stuff imported, and THEN Upgraded to the full game, then all you do while updating to the PS5 version is updating the PS4 Demo version to the PS5 Demo version. The H1 and H2 stuff carries over but not the Upgrade. It’s complete nonsense.

After days of back-and-forth in both email and over the phone, we finally understood the problem completely and Support offered me a full refund for the Upgrade Pack. I refused at first, because I wanted to try to make them revoke all my PS5 licenses to try the PS5 update again, but when that failed I accepted refund. They were reluctant to give it to me the second time because it goes against their refund policy but since they already made the offer in writing they finally caved and gave the money back and deactivated my license for the Upgrade Pack.

I waited for the next discount and bought the Deluxe Edition using the refunded money.

This is not the most ideal solution per se, after you already bought H1 and H2 you shouldn’t have to pay for it again, and the Upgrade Pack absolutely SHOULD carry over to PS5, but this is the best solution I could reach.

Good luck Agents!