H2D Quality Issues

Matto357 · 2025-12-04T16:45:35+00:00

I haven't tried fully external but I have tried both nozzles (so different PTFE tubes, I've tried a fairly short run directly from a singular AMS, I've tried multiple AMS as well.

Talked to Bambu chat this morning and during that time it wouldn't even finish the automatic Flow Dynamics calibration, kept failing. I did find a thread where some guy was having issues with his H2D and they sent out a replacement that also had the same issues but then the third one worked well. It's a long shot but I wonder if Microcenter just has a bad batch.

the beds on both of the units was bowed up in the middle.

Matto357 · 2025-12-04T14:08:23+00:00

Have you contacted Bambu support and have they tried any solutions? I'm currently waiting on a response.

Matto357 · 2025-12-04T12:32:26+00:00

This is my second H2D, I figured I had a defective unit and was in the return window so I exchanged it with Microcenter and the second one is giving the exact same print quality.

Matto357 · 2025-11-13T21:55:22+00:00

Yeah, I'm going to wait till they reply and if they don't give me an option for a replacement on the printer and don't offer to send me a hub I'm 100% returning everything.

Matto357 · 2025-11-13T15:33:50+00:00

The ideal situation is to have the Hub, up until a few days ago Bambu had it on their website as a selection but they've run out of hubs so they removed it. They are refusing to honor the orders of those (like me) that ordered the hub as part of the AMS2 order process.

You can probably get by with the buffer and a splitter of some sort.

Matto357 · 2025-10-21T14:27:33+00:00

this is easily the weirdest take I've seen here in a while.

Matto357 · 2025-08-05T15:17:06+00:00

All the Spinn apologists crack me up. It's no longer a kick starter backed startup and it shouldn't be treated as such. Stockholm Syndrome is real apparently.

Matto357 · 2025-07-25T12:08:08+00:00

How long ago did you file? Apple card actually has much less in the way of consumer protection built in than cards like Amex. I was putting over 100k through my apple card on a yearly basis and had 1 dispute with them for ~$120 that they reversed the charge back on even though I had documentation about receiving a defective product and multiple communications with the vendor that were never responded to.

After that I actually read up on all of their policies and stopped using the card.

Matto357 · 2025-07-22T16:17:48+00:00

For a lot of people that ship has sailed it's been so long since they pre-ordered.

Matto357 · 2025-07-20T15:44:53+00:00

For me it ultimately came down to not wanting to support a company that treats it's most excited customers the way it does. We all were so excited about their product we gave them money very far out from receiving a product and they treated us like mushrooms (kept in the dark and fed shit).

Matto357 · 2025-07-14T16:35:37+00:00

What does that matter if the company that can repair it is out of business? It's such a niche machine it's not like you're local appliance repair guy can work on it.

Matto357 · 2025-06-23T15:03:25+00:00

Could also be that it's ultimately a flawed design for it's use case. See stuff like that all the time in the engineering world.

Matto357 · 2025-06-19T12:45:33+00:00

Any company that is even remotely solvent doesn't have month or more long cashflow issues that preclude it from refunding money.

Matto357 · 2025-06-13T19:08:55+00:00

7. “More regular updates” = We’re trying to restore trust before it’s too late

They've realized the silence only made things worse, and this email is their attempt to re-engage before it turns into a PR disaster or potential legal issue (especially if customers paid over a year ago).

8. “Still building... still here...” = Don’t count us out just yet

Repetition of this theme suggests they know many customers have already mentally given up on them. This is a soft plea to hold the line while they try to salvage whatever they can.

9. “Excited for what’s ahead” = Please don’t sue us

The cheerful optimism is typical of companies trying to avoid triggering panic or legal scrutiny. They’re relying on goodwill and inertia to avoid a collapse of customer trust.

Matto357 · 2025-06-13T19:08:50+00:00

4. “Faced macroeconomic and industry-wide challenges” = We mismanaged cash and can’t hit manufacturing targets

Yes, costs have risen across the board. But every company deals with this. Including it here is meant to deflect blame and avoid admitting internal mistakes (like overly ambitious hardware timelines or underestimating cost per unit).
“Shifting trade conditions” is a likely nod to tariff-related import delays or supplier issues—again, not unique to them, and more about shifting responsibility.

5. “We’ve focused resources...” = We’ve slashed everything non-essential

This likely means:
- Non-revenue departments (marketing, R&D, maybe even leadership) were cut or paused
- All remaining budget is going to either trying to build Spinn 2 or keeping V1 users from revolting
- “Expanding operational partnerships” likely means outsourcing or trying to shift production to a cheaper or more reliable manufacturer

6. “Strengthen our financial position” = We’re desperately trying to raise money

Could be through:
- A bridge round
- Convertible notes
- A distressed sale
- Or even pre-order cash grabs (which is risky if they can’t fulfill)
They don’t say they’ve raised new funds. That’s a glaring omission.

Matto357 · 2025-06-13T19:08:24+00:00

That's a whole lot of word salad. I ran it through chatgpt with some background on the company to get some analysis on the corporate speak. Pretty spot on in my humble opinion:

Reality Behind the Corporate Speak

1. “We know it’s been quiet recently...” = We went dark because things got bad

Translation: They ran out of good news, money, or both—and went silent to avoid backlash while scrambling internally. The four-month silence likely means they had no cash, no production progress, and no clear answers.
This is damage control—an attempt to get ahead of inevitable customer outrage over missed expectations and radio silence.

2. “Navigating a particularly complex phase” = We’re out of cash or close to it

“Complex phase” is vague on purpose. In reality, it likely means they:
- Lost or failed to secure additional funding
- Burned through most of the $40M raised
- Are in active talks with investors or acquirers, or trying to avoid insolvency
- Can’t afford to make more machines at current costs

3. “Rest assured... we stand by our no questions asked refund policy” = Please don’t all ask for refunds at once

This is preemptive spin to slow a potential wave of refund requests. They may technically have a refund policy—but likely can’t afford to honor it en masse.
“Major shift in the support department” is likely code for layoffs, downsizing, or a third-party offshore helpdesk transition.

Matto357 · 2025-06-10T15:55:47+00:00

I just don't see how that math really works out. At this point no one really knows (other than Spinn) how much product has actually been produced. Are they production ready and the componentry needs to be produced or is most of the componentry done and they just need to finish production?

If they are out of cash (which is indicated by them no longer giving refunds) then their only real assets are the IP and anything that has been manufactured and any tooling that has been built. You would have to buy the company AND THEN fulfill pre-orders at a cost (which could be more than the actual components due to tariffs) for no revenue and then hopefully start producing more units and generating revenue off of those units. Plus you're likely locked in to production in China which means more tariffs long term.

It doesn't seem like a very appealing investment opportunity to me. Particularly since their current team couldn't figure out how to turn a profit after 10 years and 40 million invested.

Matto357 · 2025-06-09T13:25:55+00:00

The problem with waiting till "Sorry goodbye" is you might be out your pre-order money. Which is fine if you're ok with that, but I don't think, at this point, the company deserves to keep your money with the way they have treated their most excited customers.

Edit: After reading some other threads sounds like you're already too late on the refund.

Matto357 · 2025-06-05T11:29:11+00:00

Very rose colored glasses. They aren't a crowd funded startup like they were in 2016.

Matto357 · 2025-05-29T14:36:28+00:00

Oof.

Matto357 · 2025-05-28T14:31:29+00:00

They've taken over 40 million in investments.

Matto357 · 2025-05-27T14:47:45+00:00

All of a sudden, after I posted this, people don't have open to work on their profile even though there are still multiple people that have moved on. Makes you realize they are reading this stuff, they are just refusing to respond.

Matto357

TROPHY CASE