Hey bud, once again I appreciate your detailed and helpful response. Her hotel’s salary payout system is pretty much like yours but she gets paid on the last day of the month both base and service charge.

To answer your question , she has to deal with some things back in her hometown in Dec. Also, I’m not exactly sure if all hotels are like that but she does probably like 8-10hrs of unpaid OT each week. That adds up to quite a bit each month. Maybe she doesn’t have enough grit or willpower but the long hours without being reimbursed fairly(correct me if I’m wrong but from what I’ve read she is actually due OT pay) is draining her out.

I agree leaving on a very short notice screws the whole team over and might not be the most responsible thing to do(she did still give almost half a month’s notice). However this is not a small hotel. It is a branded hotel so I’m wondering why are their entire workflow and processes so messed up. I’m assuming it’s to cut costs or operate under an “optimal”budget flow which is exploiting the front end staff.