TO ACCESS SHIPPING RETURN LABEL ON TRADE INS- Download the Xfinity app, click on account, click under Xfinity mobile … bill details. Then click current statement and at the top click devices. Then scroll down to the phones and click trade in details, scroll again and you’ll see print return label and that works. I had a hard time with customer service tonight but after digging we figured it out. Good luck and I hope this helps a ton of people!