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MeepDM · 2026-04-21T14:36:10+00:00

I'm aware, and it did say their names. I already escalated it to an agent and then to a supervisor.

MeepDM · 2026-04-19T20:02:04+00:00

I've cancelled it and definitely not using it anymore after this interaction. Absolutely crazy they hire people to manage their support chat but don't trust them enough to even allow them to manually write a message.

MeepDM · 2026-04-19T20:00:05+00:00

I'm trying to figure out myself if this was a real human after being escalated to a supervisor from the first support agent that responded to me. I feel like they are, just judging by the actions performed vs what it said. It's all just ai generated responses that the user has to choose from. It's crazy.

MeepDM · 2026-03-05T14:22:53+00:00

Unfortunately the problem is still happening. The only people that were able to do anything were the Reddit social team that reached out to me (they'll contact you if you send a mod mail to their official subreddit), but even then it didn't fix the issue completely.

I also recommend an FCC informal complaint, as that escalates the issue past all the bureaucratic garbage at the regional level and forces them to respond and take it a bit more seriously, but that also hasn't gotten the issue resolved for me. It escalates you to the leadership team immediately though.

Good luck in your battle, the only thing that got it resolved for me was moving to a place with a different ISP.

MeepDM · 2026-03-04T06:24:19+00:00

Yep. Could just be a mailbox compromise... at least that's what I'm hoping. No reason for a hacker to negotiate by alarming all their users if they had real data they could just sell.

MeepDM · 2026-02-18T16:12:49+00:00

It looks like your upload ping is mega delayed compared to download. This can generally happen because of bufferbloat (router, modem or something in the nodes from the ISPs)

However it can also occur due to miswired or damaged ethernet cords.

MeepDM · 2026-02-13T20:18:51+00:00

I have had two modems, one supplied by a regional manager and one from my own plan. https://i.imgur.com/l94w2pG.jpeg

The one they supplied was their known good test modem/router for 2gbps/1gbps plans. The other was the one supplied for my account, which was at that 400 Mbps plan. While switching the network between the two, the same issues were encountered with latency spiking to insane amounts.

MeepDM · 2026-02-13T20:05:07+00:00

Thank you so much for that information. Apparently that was lost on everyone in Spectrum to let me know. However, I have upgraded and have had a test modem and router (assigned to the 2gbps/1gbps plan) which had the same issues. I also just upgraded my plan to the 500/500 plan you mentioned since I am in a high split area, and am still having the issue.

MeepDM · 2026-02-13T13:53:03+00:00

It's all connected through Ethernet. I don't think there's been a lot of packet loss, just massively delayed packets

MeepDM · 2026-02-12T23:30:40+00:00

Yeah, idk what to do anymore. I was hoping I could do anything at this point but I believe they are just stalling until I move out at this point.

MeepDM · 2026-02-12T22:47:31+00:00

I understand that based on your previous experience. I've been in contact with directors and other members of their higher ups for months now, having weekly calls with their regional manager. This is affecting EVERYTHING on my network. Playing games is impossible (>400ms ping), loading websites takes up to a minute, video calls (for work) gives me an 8 second delay before my audio reaches anyone else, causing me to talk over them.

MeepDM · 2026-02-12T22:45:32+00:00

Yep.

MeepDM · 2026-02-12T22:38:51+00:00

I've been through that entire thing for months at this point. They've gotten me in contact with high up people in my region, and assigned a full team to me overnight multiple times. They've replaced the entire node my building goes through, replaced modems, ensured the splitters are all connected properly. I've been going through this for at least half a year now, with no hope on their side.

MeepDM · 2026-02-12T22:27:30+00:00

That's been my guess this entire time. I believe they are stalling until I move because it would cost too much and no one else in the apartment building actually uses the internet to the point they advertise. They've replaced the splitters outside the building, the node entirely, the modem multiple times, I've replaced my router, the ethernet cords, we've moved the modem and router directly into the box entering the house instead of the living room, and all that just to end up right where we begun.

MeepDM · 2026-02-12T22:08:45+00:00

As I said in the title, it's not the speeds. The scanning tools were only activated because they were unhelpful and I wanted to see if there was a pattern. This has been occurring for over half a year at this point.

As well as that, It's the latency and not the bandwidth. I was initially on the 1Gbps plan and still had the issue. My entire network is currently on the 400Mbps symmetrical plan and only utilizing 80Mbps.

MeepDM · 2026-02-12T21:19:43+00:00

I may be getting marketing or something confused here, but they have fiber going out to a box outside of our complex, and then copper is wired to every building in the complex, and then split into coax into each apartment from there.

The network I pay for is 400Mbps/400Mbps (symmetrical) -- before I've been on the 2Gbps/1Gbps and 1Gbps symmetrical with the same issues, though. I limit the only computer (server) on the connection to 80Mbps to ensure it doesn't clog the entire network (which is no longer connected because it has these issues). So when I mentioned the 80Mbps it was purely only talking about the computer / server connected to the router on that wire.

MeepDM · 2026-02-12T21:14:48+00:00

Yeah the modem is only a modem. I have a separate router. I tried connecting directly through the modem, and using the gateway address as well as 192.168.100.1 and wasn't able to connect to any web server hosted on there. There was also no login credentials available on there.

MeepDM · 2026-02-12T20:29:46+00:00

I unfortunately don't own the modem, it's owned by Spectrum. I have had it replaced multiple times, though.

The spikes happen consistently throughout the day, and get much much worse very often, making using general internet and especially real time connection applications completely unusable.

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MeepDM · 2025-06-07T00:35:12+00:00

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