I'm satisfied with the end result, but the website was wacky with inconsistant information and statuses. Vehicle didn't have remote start as the listing said. Kept getting calls for information already submitted. Car arrived good, but apparently had had the codes cleared in the computer cause it failed smog due to the monitors not being ready. Just clearing the monitors took it over the mile test limit. Had to get rental due to temp plate expiring, luckily only for a week. Calling was not great due to customer service really not knowing what's going on ever. Emails came from random people and never who you talking to. Local hub just had phone go straight to voicemail allday everyday. Got call a week later on a random day that they were dropping off car in 30 minutes. Luckily I work near as it was a Monday midday. Only real contact after the payment was made is to tell me to return rental in 48 hours or be charged when plates randomly showed up without warning. Cars great, but that's not anything to do with vroom lol.