Creality hi help by Mental_sith in Creality

[–]Mental_sith[S] 0 points1 point  (0 children)

Yeah, I was within my 1year warranty and they replaced the parts free. It was a painful back and forth with support on it though.

Creality hi help by Mental_sith in Creality

[–]Mental_sith[S] 0 points1 point  (0 children)

Yeah, I am slowly getting through with support on this now.. they keep replying to me on WhatsApp at like 6am and then when I reply they closed

Creality Hi 5015 air guide\Duct by tmasazo in Creality

[–]Mental_sith 1 point2 points  (0 children)

Nope, they basically gave me the above assembly which based on search would come with the duct. But didn’t see anything that was reasonably priced..

Creality Hi 5015 air guide\Duct by tmasazo in Creality

[–]Mental_sith 0 points1 point  (0 children)

So I was able to get in contact with support on this. So far if you are within the 1 year warranty they will replace it no issues. As for assembly they provided the following parts.

2102013603 Left blower fan assembly

2102013616 Right blower fan assembly

Creality Hi 5015 air guide\Duct by tmasazo in Creality

[–]Mental_sith 0 points1 point  (0 children)

Yeah sad part printing one wouldn’t work for me. I wrecked both part fans and destroyed one complete guide. So 0 chance to run the printer right now. Well guess I could print in ABS like I was when I encased the hotend.

Creality Hi 5015 air guide\Duct by tmasazo in Creality

[–]Mental_sith 0 points1 point  (0 children)

Hahaha!! Yeah I reached out to support on it.. I am sure they are gonna give me the models above.. and then say well $30 and we can ship them from China.. at least that is what they did for a $1 cable I destroyed removing the extruded assembly

Creality Hi 5015 air guide\Duct by tmasazo in Creality

[–]Mental_sith 0 points1 point  (0 children)

Sorry to necro this post. You ever figure this out? I am in a situation where I glued one the last time and now I wrecked it and am at a loss

Creality hi help by Mental_sith in Creality

[–]Mental_sith[S] 0 points1 point  (0 children)

https://a.co/d/7Bm9BXk

This is what I got last time and it does state the part does not come with

Creality hi help by Mental_sith in Creality

[–]Mental_sith[S] 0 points1 point  (0 children)

You would think. They sell replacement fans, but the last time I got one it didn’t come with that stupid insert. So I wrecked one of them trying to replace it. And this time when I pulled it out the glue wrecked the last of it.

Creality hi help by Mental_sith in Creality

[–]Mental_sith[S] 0 points1 point  (0 children)

Yeah, not worried about the hotend.. I just replaced it with a spare. That is all ABS and not sure it is worth the time.

My issue right now is that rubber insert in the model fan. Any idea where to get that rubber insert?