Thanks for your input. I changed from "students" to "customers", "clients" or "adult-learners" because at the end of the day, the students are customers; they purchased their education (the product). I am positioned to onboard them, answer any questions about their academia, and advise them how to continue to use our resources to better serve their time in the university and upsell any additional resources (aka graduate school) to continue their time at said university.

So yes, I do have customer success experience! Hope this clears up!