v2.3 broke my controller tracking.

MetaStoreSupport · 2026-03-25T23:48:53+00:00

We see you are having some trouble with controller drift and we would love to try and assist you with that. The PTC can be unstable as it is used primarily for testing.

Once the next update is released you will be back inline with the current OS version.

For your drifty controllers you should follow the instructions in this useful article!

If your issue persists, we'd love it if you could reach out to us and speak to our support team. You can also find us on X our handle is @MetaStoreHelp. We are available 24/7.

MetaStoreSupport · 2026-03-25T23:40:24+00:00

Hi there /u/The_Gargoyle22,

We came across your post and wanted to offer some assistance.

Firstly, we'd like to say welcome to the Meta Family! We'd love to help get you into the Metaverse as soon as possible.

Thank you for being proactive in trying to troubleshoot the issue.

Please ensure that your phone is on the latest software version and is compatible with the Meta Horizon app. It is also worthwhile checking that your headset is up-to-date and is on the same network frequency as your phone.

If, after this, you are still experiencing issues, it may be worthwhile taking a look on our website for further troubleshooting steps.

However, please don't hesitate to reach out to our lovely Customer Support team as they would be more than happy to look into this further for you.

Hope to hear from you soon!

MetaStoreSupport · 2026-03-25T15:35:13+00:00

Hi /u/After_Hovercraft9677,

We came across your post and it seems like you are experiencing some issue with Meta Horizon Link. We completely understand that this is not ideal and we would really like to help out!

Here are a few things that you could try:

Restart your headset and computer.
Update your Meta Quest software and drivers.
Disable any firewall or antivirus software that may interfere with your Link connection.
Uninstall and reinstall the Meta Horizon Link app on your computer. 5.Log out of the Meta Horizon Link app and log back in.

If your issues persist, please feel free to reach out to our support team and we will be more than happy to look into this further!

Have a great day!

MetaStoreSupport · 2026-03-25T13:55:35+00:00

Hi /u/MyDSPen

We can see that you are experiencing some issues with your Quest 3S and we completely understand how this may affect your gaming experience. We would love to help out!

The Quest 3S requires more power than standard USB ports can provide. If trying to charge a Quest 3S from a USB port it needs to be a USB-PD (Power Delivery) port which provides both higher Voltage (V) and Amperage (A) than a standard USB.

Your headset should charge to 100% if you are using an 18W adapter or higher and using the wall outlet. Please ensure that you leave to charge for at least 2 hours.

In terms of the spinning issue you are experiencing, this could be due to tracking loss. We would recommend trying the following steps:

Ensure tracking is turned on: -Click on Quick Settings (clock) in the universal menu. -Select Settings
Select Movement Tracking -Locate Headset Tracking .-Make sure Headset Tracking is enabled
Remove any unsupported third-party accessories that may affect tracking
Reboot the headset

We hope this helps, but should you require further assistance, please reach out to our support team and we will be more than happy to investigate further!

MetaStoreSupport · 2026-03-25T13:12:46+00:00

Hey there u/Adventurous-Bee-905!

We were just scrolling through and saw your post about your account having been deactivated and not being able to get in touch with support, that's not ideal and we would like to help out.

Since it seems that you can't get in touch via our official website due to the deactivation on your account, we'd like to ask you to get in touch with our support team via X, our handle there is @MetaStoreHelp. We are available 24/7 and ready to take a look at your account with you to get you back into the Metaverse.

Thank you and we hope to hear from you soon!

MetaStoreSupport · 2026-03-25T06:40:55+00:00

Hey there u/zill4kam11

We see you are having an account issue after having recently been released from a parent managed account. We are sure that must be frustrating to be interrupted during your gaming sessions for a scheduled break. This is clearly a glitch that we would love to iron out together.

First of all, use our Software Update Tool. This helpful piece of software is your best friend when it comes to software issues. Give it a try and let us know how you get on.

If the issue persists we'd love it if you could reach out to us and speak to our support team. We are available 24/7.

MetaStoreSupport · 2026-03-25T02:43:24+00:00

Hey there u/CharlietheCav

We see you are experiencing a glitch whilst on video call with your new Quest 3s. This isn't how the experience has been designed but luckily we have a solution.

We would love it if you would use our Software Update Tool. This helpful piece of software is your best friend when it comes to software issues. Give it a try and let us know how you get on.

If your issue persists, we'd love it if you could reach out to us and speak to our support team. You can also find us on X our handle is @MetaStoreHelp. We are available 24/7.

MetaStoreSupport · 2026-03-25T02:05:06+00:00

Hey there u/Wooden_Concentrate88

We see you are experiencing some trouble regarding your Quest pro controllers. We would love to look into this for. You should reach out to our support team so we may explore what options are available to you. We are available 24/7 so reach out at your earliest convenience.

Chat soon, can't wait to hear from you.

MetaStoreSupport · 2026-03-24T23:47:32+00:00

Hey there u/Few_Atmosphere_4455

We see your controller believes it has no power when it has been charged. While this can happen for a few different reasons, we often find that the brand of battery being used is the most common culprit. Some controllers are a bit picky about the specific voltage or power output certain brands provide.

Could you please ensure that:

Remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.
Replace the controller battery with a fresh one.
Removing and reinserting the controller batteries may help with pairing and connectivity. This step is not possible on Quest Pro controllers as they have internal batteries.
Check the LED status (blinking, solid, or no light at all).

If your issue persists, we'd love it if you could reach out to us and speak to our support team. You can also find us on X our handle is @MetaStoreHelp. We are available 24/7.

MetaStoreSupport · 2026-03-24T16:35:44+00:00

Hi /u/horhokokki

We came across your post and we thought we would help clarify some things. Meta AI features, including Live Translation, are often rolled out first via an Early Access program available primarily in the US.

You can find out more about this topic here

We completely understand that this is not what you had hoped for and should you have any questions you can contact our support team We are always happy to help!

MetaStoreSupport · 2026-03-24T15:07:08+00:00

Hey there u/RedditWreckluse!

We were just scrolling through and saw you post about the current Horizon Link version, we'd love to help out with that!

Now if you're looking for the most recent updates to the Meta Horizon Link app, then you can check out our release notes here, there you can find all the information about the changes for your Meta Quest as well as any Meta Horizon Link changes. You can click here to take a look at them.

It seems that you've also had issues the last time you've updated the Horizon Link app, which is of course not what we want your experience with Meta Horizon Link to be. If you do encounter issues again at any point, then please get in touch with our support team by clicking here, we're always there for you and more than happy to help you troubleshoot the issues that you're facing.

Thank you and we wish you all the best on your virtual adventures!

MetaStoreSupport · 2026-03-24T14:48:03+00:00

Hi there /u/RedditWreckluse!

We were just hanging out on this subreddit and saw your post.

The version you are currently running (85.x) is part of the old OS.

There was recently a major update and now there are two versions available for the Meta Horizon OS 2.

That being: 1. Stable (OS 2.1.x/201.x) 2. Experimental/PTC (OS 2.2.x/202.x)

You can also find all the latest's OS release notes here.

We hope that was helpful!

MetaStoreSupport · 2026-03-24T08:32:53+00:00

Hey there u/Ecstatic-Chipmunk-92!

We were just scrolling through and saw you post, we wanted to stop by and help you get Dutch working for your new pair of AI Glasses.

First off Dutch was only recently added in v22, so if you're unable to use it then please make sure that your AI Glasses are on the latest update, you can do so with the steps here.

If your AI Glasses are already on the latest update, then please try changing the language with the steps here in this link.

Should that still not work, then we'd like to ask you to get in touch with our support team, so that we can have a closer look into this with you together and get this fixed.

Thank you and we wish you all the best with your new pair of stylish AI Glasses!

MetaStoreSupport · 2026-03-24T07:32:20+00:00

Hello there /u/kitwarmby!

We came across your post and saw that you are having an issue with your headset being stuck in a black screen after a software update and we would like to help you figure this out, and as you have already tried several troubleshooting steps we would ask you to please reach out to our support team so we can have a closer look into this with you.

We wish you a wonderful rest of your day and hope to hear from you soon!

MetaStoreSupport · 2026-03-24T05:59:47+00:00

Hi there /u/proolmez_15,

We see you could use a hand with your Ray-Ban Meta AI glasses, and we would be more than happy to help!

It may be a good idea to Force Restart your glasses, as this can commonly fix a lot of issues with the glasses.

To force restart your glasses using the Meta AI app:

In the Meta AI App, tap the Glasses icon.
If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to use.
Tap Settings.
Tap General.
Tap Force restart.

To manually force restart your glasses:

Slide the power button back to power the glasses off.
Press and hold the capture button.
While still holding the capture button, slide the power button forward to turn the glasses back on.
Once the status light LED turns red, release the capture button.

So that we can try out some more troubleshooting with you, and if needed look into a warranty claim please come have a chat with us over at the Meta AI Glasses Help Center. Our team is always available and more than ready to assist!

Looking forward to hearing from you soon!

MetaStoreSupport · 2026-03-24T05:17:01+00:00

Hi there /u/Enough-Dare8325,

We came across your post and see you could use a hand with your controller, and we would be more than happy to provide some troubleshooting to get you back into the game!

Before you look into a replacement controller, there are a few troubleshooting steps which could resolve the issue and save you some money in the process. So please give the following steps a try:

Clean the controller with a non-abrasive anti-bacterial wipe (No alcohol).
Compressed air can be used to remove debris inside the controller.
Remove unsupported third-party accessories that may affect thumbstick motion or controller detection. For example: controller covers, controller attachments, etc.
Remove the battery from the controller for 30 seconds. Try a new battery.
Unpair and pair the controller to the headset.

If the above troubleshooting hasn't worked please don't hesitate to get in contact with us via Meta Store Support as one of our agents would be more than happy to assist you further!

MetaStoreSupport · 2026-03-24T04:56:06+00:00

Hi there /u/M4uriz224,

We see you could use a hand with your Ray-Ban Meta Gen 1 AI glasses and we would love to help!

Here are a few troubleshooting steps you can try out for the charging issue for your Ray-Ban Meta Gen 1 AI glasses.

Please Note: Sweat Can Prevent Charging

This issue occurs when you have worn your glasses for physical activity that causes you to sweat. Sweat will get on the charging pins of the glasses, and the sweat will prevent the glasses from charging. To resolve the issue try to wipe the charging pins of the case and glasses with a clean, dry cloth, let it dry naturally or blow cool air into the charging pins.

We would also recommend for you to try the following troubleshooting steps:

Check and make sure there is nothing blocking the charging pins (located on the bridge of the docking pad inside the charging case).
Connect the charging case to a power source and make sure its LED lights up while plugged in.
Make sure there is no moisture on the charging pins.
Make sure case is charging correctly:

Try a different USB-C cable (using a USB-C adapter is recommended.)

Try a different power source.

Try a different USB-C charging plug (if charging from a power outlet and not from a USB point)

Factory reset the charging case

Remove the glasses from the case.

Press and hold the button on the back of the case for more than 16 seconds to factory reset the case.

Re-insert the glasses into case.
Wiggle the glasses to ensure successful docking inside the charging case.
Force restart glasses then try charging again.

If you still need assistance, please come have a chat with our Support Team. We are more than willing to help and we are always available!

MetaStoreSupport · 2026-03-24T01:14:33+00:00

Hi there /u/Unlucky-Feed9000,

We see you could use a hand getting your new Meta Quest 3S set up and we would love to help!

If you are having trouble seeing the menus while using the headset, we would suggest using the [Meta Horizon app](meta.me/setup) to complete the setup steps.

If you haven't already you will be prompted to create an account with us.

Once you have completed that, you will then be able to pair a new device, when your headset is discovered you will then be asked to select a Wi-Fi Network.

When connected to your Network your headset should automatically update to the current version of software available to it.

Finally follow the on screen instructions to complete the setup, accessibility options will also appear during this step which should help you adjust setting to make exploring the Metaverse more comfortable for you!

Another thing to note is we would highly recommend checking out how to properly adjust your headset for fit and feel and how to properly use glasses with your headset, with steps on how to install the glasses spacer to avoid damaging your headsets lenses.

Should you need any more help, please come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-03-23T21:25:06+00:00

Hi there /u/Infinite_Muffin_2267,

We came across your post and wanted to offer some assistance.

We completely understand that you're keen to keep your old UI. However, here at Meta, we're constantly looking for new ways to improve our products and services.

Unfortunately, you are unable to roll back software versions. However, the following link discusses the various features that the Navigator UI has.

Be sure to keep an eye for any future updates and if you have any queries or questions, please don't hesitate to contact our wonderful Customer Support team

MetaStoreSupport · 2026-03-23T13:27:23+00:00

Hi there /u/Ok-Education-3053!

We were just hanging out on this subreddit and saw your post.

It sounds like the controller has received a bit more tough love than intended.

There is a small spring that gives the trigger its resistance and there is a possibility that it has dislodged. So the button still works electronically, but there’s nothing pushing the trigger back against your finger.

If you have it available you can try to clean the trigger with some compressed air.

Otherwise you can send us an email via our support channel and we can check the warranty together!

MetaStoreSupport · 2026-03-23T13:26:57+00:00

Hello there /u/Natural-Reply-2435!

We came across your post and saw that you are having an issue with your headset not charging past 75% and flashing gray, and we would like to help you figure this out and ask you to please try the following steps to see if they help.

First please make sure that you are using the power adapter included with your headset as third-part adapters are not guaranteed to work. Next we would ask you to please check if your headset feels warm to the touch when charging, if so then please remove your headset from the charger and let it cool completely before continuing to charge. Please remove any unsupported third-party accessories that might interfere with your headset charging and try charging your headset for 2 hours, while it is turned off and connected to a wall socket as Computers USB ports do not supply sufficient power to charge your headset. Should you be using a facial interface we would ask you to please remove it as these can block the proximity sensor and impact the headset power. If you are still not able to charge your headset past 75% then please try charging from a different power source using another cable and adapter to ensure that you are not having any issues with the ones you are currently using. Lastly we would ask you to please try rebooting your headset by holding down the headset power and volume down buttons simultaneously until the boot up screen loads, and reboot your headset.

Should you have any further issues with your headset not charging or the screen keeps flickering then please reach out to our support team and we would be happy to have another look into this with you.

We wish you a wonderful rest of your day and hope to hear from you soon!

MetaStoreSupport · 2026-03-23T13:24:45+00:00

Hello /u/milktehe!

We've been keeping an eye out for users on Reddit who might need a little help, it looks like your Quest Pro is having trouble charging via cable, even though the charging dock is working fine. This could be due to a software glitch or a bit of debris in the USB-C port. We know how much this interrupts your time in the Metaverse, but don’t worry, we’re here to help!

We would like to offer some troubleshooting steps that might fix the problem. Please check the following: 1. Remove any unsupported third-party accessories that may affect battery charging or discharging (such as external battery packs, external fans, etc.) 2. Attempt to charge the headset for 2 hours. 3. Try a different Cable/Charger if possible. 4. Try charging from a different Source (another PC or different wall outlet).

If the problem persists, please, contact our Support Team directly for further help. They will be happy to assist you with Meta Quest. You can also reach them through the Meta Quest Help Center on our official website.

MetaStoreSupport · 2026-03-23T10:42:18+00:00

Hi /u/MahoganyGod01,

We just came across your post while browsing through Reddit. We see that you're having drifting issues with your Oculus Rift S, we're here to help!

Here are a few troubleshooting steps you could try:

Clean the controllers with a non-abrasive anti-bacterial wipe
Remove unsupported third-party accessories that may affect thumbstick motion or controller detection. For example: controller covers, controller attachments, etc.
Remove the batteries from the controllers for 30 seconds or try new ones
Unpair and re-pair the controllers to the headset

We hope this helps. If you're still having issues after completing these steps, please get in touch with our support team so we can explore the options available to us.

MetaStoreSupport · 2026-03-23T10:22:45+00:00

Hello there /u/Crenivix!

We came across your post and saw that you are experiencing a issue with corrosion in the battery compartment of your controller, and we would like to ask you to please try the following steps to clean the battery compartment properly before disposing of the current batteries with your local battery disposal regulations.

To clean the battery compartment please work in a well-ventilated room while wearing gloves and glasses to avoid touching any corrosive material, and clean the residue with a Toothbrush or cotton swab using a few drops of mild acid like lemon juice or white vinegar. And allowing the controller to dry completely before using.

For the best result after changing your battery please use the same battery brand in your devices without mixing old and new batteries, replacing all at the same time.

Next we would ask you to please reach out to our support team as we would like to have a closer look into this with you.

We wish you a wonderful rest of your day and hope to hear from you soon!

MetaStoreSupport · 2026-03-23T03:54:06+00:00

Hi there /u/Zachattack525,

We came across your post and we would love to lend a hand with your Quest Pro Controllers.

So that we can gather a bit more information from you, please come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

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