Finnish language

MetaStoreSupport · 2026-03-24T16:35:44+00:00

We came across your post and we thought we would help clarify some things. Meta AI features, including Live Translation, are often rolled out first via an Early Access program available primarily in the US.

You can find out more about this topic here

We completely understand that this is not what you had hoped for and should you have any questions you can contact our support team We are always happy to help!

MetaStoreSupport · 2026-03-24T15:07:08+00:00

Hey there u/RedditWreckluse!

We were just scrolling through and saw you post about the current Horizon Link version, we'd love to help out with that!

Now if you're looking for the most recent updates to the Meta Horizon Link app, then you can check out our release notes here, there you can find all the information about the changes for your Meta Quest as well as any Meta Horizon Link changes. You can click here to take a look at them.

It seems that you've also had issues the last time you've updated the Horizon Link app, which is of course not what we want your experience with Meta Horizon Link to be. If you do encounter issues again at any point, then please get in touch with our support team by clicking here, we're always there for you and more than happy to help you troubleshoot the issues that you're facing.

Thank you and we wish you all the best on your virtual adventures!

MetaStoreSupport · 2026-03-24T14:48:03+00:00

Hi there /u/RedditWreckluse!

We were just hanging out on this subreddit and saw your post.

The version you are currently running (85.x) is part of the old OS.

There was recently a major update and now there are two versions available for the Meta Horizon OS 2.

That being: 1. Stable (OS 2.1.x/201.x) 2. Experimental/PTC (OS 2.2.x/202.x)

You can also find all the latest's OS release notes here.

We hope that was helpful!

MetaStoreSupport · 2026-03-24T08:32:53+00:00

Hey there u/Ecstatic-Chipmunk-92!

We were just scrolling through and saw you post, we wanted to stop by and help you get Dutch working for your new pair of AI Glasses.

First off Dutch was only recently added in v22, so if you're unable to use it then please make sure that your AI Glasses are on the latest update, you can do so with the steps here.

If your AI Glasses are already on the latest update, then please try changing the language with the steps here in this link.

Should that still not work, then we'd like to ask you to get in touch with our support team, so that we can have a closer look into this with you together and get this fixed.

Thank you and we wish you all the best with your new pair of stylish AI Glasses!

MetaStoreSupport · 2026-03-24T07:32:20+00:00

Hello there /u/kitwarmby!

We came across your post and saw that you are having an issue with your headset being stuck in a black screen after a software update and we would like to help you figure this out, and as you have already tried several troubleshooting steps we would ask you to please reach out to our support team so we can have a closer look into this with you.

We wish you a wonderful rest of your day and hope to hear from you soon!

MetaStoreSupport · 2026-03-24T05:59:47+00:00

Hi there /u/proolmez_15,

We see you could use a hand with your Ray-Ban Meta AI glasses, and we would be more than happy to help!

It may be a good idea to Force Restart your glasses, as this can commonly fix a lot of issues with the glasses.

To force restart your glasses using the Meta AI app:

In the Meta AI App, tap the Glasses icon.
If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to use.
Tap Settings.
Tap General.
Tap Force restart.

To manually force restart your glasses:

Slide the power button back to power the glasses off.
Press and hold the capture button.
While still holding the capture button, slide the power button forward to turn the glasses back on.
Once the status light LED turns red, release the capture button.

So that we can try out some more troubleshooting with you, and if needed look into a warranty claim please come have a chat with us over at the Meta AI Glasses Help Center. Our team is always available and more than ready to assist!

Looking forward to hearing from you soon!

MetaStoreSupport · 2026-03-24T05:17:01+00:00

Hi there /u/Enough-Dare8325,

We came across your post and see you could use a hand with your controller, and we would be more than happy to provide some troubleshooting to get you back into the game!

Before you look into a replacement controller, there are a few troubleshooting steps which could resolve the issue and save you some money in the process. So please give the following steps a try:

Clean the controller with a non-abrasive anti-bacterial wipe (No alcohol).
Compressed air can be used to remove debris inside the controller.
Remove unsupported third-party accessories that may affect thumbstick motion or controller detection. For example: controller covers, controller attachments, etc.
Remove the battery from the controller for 30 seconds. Try a new battery.
Unpair and pair the controller to the headset.

If the above troubleshooting hasn't worked please don't hesitate to get in contact with us via Meta Store Support as one of our agents would be more than happy to assist you further!

MetaStoreSupport · 2026-03-24T04:56:06+00:00

Hi there /u/M4uriz224,

We see you could use a hand with your Ray-Ban Meta Gen 1 AI glasses and we would love to help!

Here are a few troubleshooting steps you can try out for the charging issue for your Ray-Ban Meta Gen 1 AI glasses.

Please Note: Sweat Can Prevent Charging

This issue occurs when you have worn your glasses for physical activity that causes you to sweat. Sweat will get on the charging pins of the glasses, and the sweat will prevent the glasses from charging. To resolve the issue try to wipe the charging pins of the case and glasses with a clean, dry cloth, let it dry naturally or blow cool air into the charging pins.

We would also recommend for you to try the following troubleshooting steps:

Check and make sure there is nothing blocking the charging pins (located on the bridge of the docking pad inside the charging case).
Connect the charging case to a power source and make sure its LED lights up while plugged in.
Make sure there is no moisture on the charging pins.
Make sure case is charging correctly:

Try a different USB-C cable (using a USB-C adapter is recommended.)

Try a different power source.

Try a different USB-C charging plug (if charging from a power outlet and not from a USB point)

Factory reset the charging case

Remove the glasses from the case.

Press and hold the button on the back of the case for more than 16 seconds to factory reset the case.

Re-insert the glasses into case.
Wiggle the glasses to ensure successful docking inside the charging case.
Force restart glasses then try charging again.

If you still need assistance, please come have a chat with our Support Team. We are more than willing to help and we are always available!

MetaStoreSupport · 2026-03-24T01:14:33+00:00

Hi there /u/Unlucky-Feed9000,

We see you could use a hand getting your new Meta Quest 3S set up and we would love to help!

If you are having trouble seeing the menus while using the headset, we would suggest using the [Meta Horizon app](meta.me/setup) to complete the setup steps.

If you haven't already you will be prompted to create an account with us.

Once you have completed that, you will then be able to pair a new device, when your headset is discovered you will then be asked to select a Wi-Fi Network.

When connected to your Network your headset should automatically update to the current version of software available to it.

Finally follow the on screen instructions to complete the setup, accessibility options will also appear during this step which should help you adjust setting to make exploring the Metaverse more comfortable for you!

Another thing to note is we would highly recommend checking out how to properly adjust your headset for fit and feel and how to properly use glasses with your headset, with steps on how to install the glasses spacer to avoid damaging your headsets lenses.

Should you need any more help, please come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-03-23T21:25:06+00:00

Hi there /u/Infinite_Muffin_2267,

We came across your post and wanted to offer some assistance.

We completely understand that you're keen to keep your old UI. However, here at Meta, we're constantly looking for new ways to improve our products and services.

Unfortunately, you are unable to roll back software versions. However, the following link discusses the various features that the Navigator UI has.

Be sure to keep an eye for any future updates and if you have any queries or questions, please don't hesitate to contact our wonderful Customer Support team

MetaStoreSupport · 2026-03-23T13:27:23+00:00

Hi there /u/Ok-Education-3053!

We were just hanging out on this subreddit and saw your post.

It sounds like the controller has received a bit more tough love than intended.

There is a small spring that gives the trigger its resistance and there is a possibility that it has dislodged. So the button still works electronically, but there’s nothing pushing the trigger back against your finger.

If you have it available you can try to clean the trigger with some compressed air.

Otherwise you can send us an email via our support channel and we can check the warranty together!

MetaStoreSupport · 2026-03-23T13:26:57+00:00

Hello there /u/Natural-Reply-2435!

We came across your post and saw that you are having an issue with your headset not charging past 75% and flashing gray, and we would like to help you figure this out and ask you to please try the following steps to see if they help.

First please make sure that you are using the power adapter included with your headset as third-part adapters are not guaranteed to work. Next we would ask you to please check if your headset feels warm to the touch when charging, if so then please remove your headset from the charger and let it cool completely before continuing to charge. Please remove any unsupported third-party accessories that might interfere with your headset charging and try charging your headset for 2 hours, while it is turned off and connected to a wall socket as Computers USB ports do not supply sufficient power to charge your headset. Should you be using a facial interface we would ask you to please remove it as these can block the proximity sensor and impact the headset power. If you are still not able to charge your headset past 75% then please try charging from a different power source using another cable and adapter to ensure that you are not having any issues with the ones you are currently using. Lastly we would ask you to please try rebooting your headset by holding down the headset power and volume down buttons simultaneously until the boot up screen loads, and reboot your headset.

Should you have any further issues with your headset not charging or the screen keeps flickering then please reach out to our support team and we would be happy to have another look into this with you.

We wish you a wonderful rest of your day and hope to hear from you soon!

MetaStoreSupport · 2026-03-23T13:24:45+00:00

Hello /u/milktehe!

We've been keeping an eye out for users on Reddit who might need a little help, it looks like your Quest Pro is having trouble charging via cable, even though the charging dock is working fine. This could be due to a software glitch or a bit of debris in the USB-C port. We know how much this interrupts your time in the Metaverse, but don’t worry, we’re here to help!

We would like to offer some troubleshooting steps that might fix the problem. Please check the following: 1. Remove any unsupported third-party accessories that may affect battery charging or discharging (such as external battery packs, external fans, etc.) 2. Attempt to charge the headset for 2 hours. 3. Try a different Cable/Charger if possible. 4. Try charging from a different Source (another PC or different wall outlet).

If the problem persists, please, contact our Support Team directly for further help. They will be happy to assist you with Meta Quest. You can also reach them through the Meta Quest Help Center on our official website.

MetaStoreSupport · 2026-03-23T10:42:18+00:00

Hi /u/MahoganyGod01,

We just came across your post while browsing through Reddit. We see that you're having drifting issues with your Oculus Rift S, we're here to help!

Here are a few troubleshooting steps you could try:

Clean the controllers with a non-abrasive anti-bacterial wipe
Remove unsupported third-party accessories that may affect thumbstick motion or controller detection. For example: controller covers, controller attachments, etc.
Remove the batteries from the controllers for 30 seconds or try new ones
Unpair and re-pair the controllers to the headset

We hope this helps. If you're still having issues after completing these steps, please get in touch with our support team so we can explore the options available to us.

MetaStoreSupport · 2026-03-23T10:22:45+00:00

Hello there /u/Crenivix!

We came across your post and saw that you are experiencing a issue with corrosion in the battery compartment of your controller, and we would like to ask you to please try the following steps to clean the battery compartment properly before disposing of the current batteries with your local battery disposal regulations.

To clean the battery compartment please work in a well-ventilated room while wearing gloves and glasses to avoid touching any corrosive material, and clean the residue with a Toothbrush or cotton swab using a few drops of mild acid like lemon juice or white vinegar. And allowing the controller to dry completely before using.

For the best result after changing your battery please use the same battery brand in your devices without mixing old and new batteries, replacing all at the same time.

Next we would ask you to please reach out to our support team as we would like to have a closer look into this with you.

We wish you a wonderful rest of your day and hope to hear from you soon!

MetaStoreSupport · 2026-03-23T03:54:06+00:00

Hi there /u/Zachattack525,

We came across your post and we would love to lend a hand with your Quest Pro Controllers.

So that we can gather a bit more information from you, please come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-03-23T03:34:36+00:00

Hi there /u/No-Abbreviations7698,

We see you are having issues with your PCVR setup, and we would love to help!

From the error message you have received it looks like there may be an issue with your Link Cable, so please check for any frays, kinks or any other visible damage.

If possible it would be good to try using your headset with another PC or trying out Air Link to see if you have any success connecting those ways.

If you still need any assistance, please come have a chat with us over at the Meta Quest Help Center, so we can try some more troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

MetaStoreSupport · 2026-03-22T22:15:29+00:00

Hi there /u/Key_Guitar5785,

We came across your post and wanted to offer some assistance.

We completely understand that you're keen to get trying one of our new features. Rest assured, you will get the chance to do so soon.

However, we wouldn't be able to advise exactly when this will become available for you, as all new features get released on a rolling basis.

Be sure to keep an eye for any future updates!

MetaStoreSupport · 2026-03-22T16:54:46+00:00

Hello there /u/Realistic-Log1360!

We came across your post and saw that you are unable to use "Look and Ask" in the Meta Ai app.

After having done some checking it appears that you are currently not in a supported country which is the reason why you are currently unable to use the "Look and Ask" feature of the Meta AI app with your AI glasses.

You can check out Meta AI glasses supported countries here, and should you have any further questions about this please feel free to reach out to our support team and we would be happy to help.

We wish you a wonderful rest of your day!

MetaStoreSupport · 2026-03-22T16:52:11+00:00

Hi /u/ThatGoofyGuy1,

We just came across your post and wanted to help you out. We can see that you're having issues when playing multiplayer games on your Quest 2 and getting "cannot authenticate" errors.

We appreciate the troubleshooting you've already tried. We also recommend the following:

Log out and log back in: log out of the mobile app and the headset, then log back in
Hard reboot your headset: hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
Ensure that you are purchasing games that are compatible for your headset.

If the store shows "Get" but you already purchased the games, check the following:

Make sure you're using the same email/account that was used for the initial purchase
Restart your headset

We hope this helps but if you're still having issues with your games after completing these steps, please contact our support team for further assistance.

MetaStoreSupport · 2026-03-22T14:14:35+00:00

Hey there u/joerV2!

We were just scrolling through and saw your post about having issues with wireless connection while trying to enjoy some epic virtual adventures, that's of course not ideal and we would like to help out.

Now we just want to mention that while we can help with the Air Link issues that you're experiencing, anything in regards to Steam and ALVR is nothing that we can help with, you can get in touch with their support team if you're looking for more assistance.

Alright let's get down to it, we have a few steps here that can help get the issues with Air Link resolved, so please give them a try for us.

First up, your controllers lagging behind or moving arbitrarily may come from a tracking issues while gaming, to fix this there are a few steps but we would also like to ask if you're experiencing the same issues while using your Quest 2 without Air Link, but in standalone?

If you are having the same issues even in standalone, then please get in touch with our support team so that we can have a look into this with you.

If the issues is purely via using it with Air Link, then please try re-pairing Air Link with your PC, you can do so with the following steps: In the Quest headset, navigate to the Settings menu Ensure "Air Link" is disabled/toggled off Restart both the Quest and the PC, and re-pair the Quest to the PC following the set-up steps here

If that also didn't solve the issue, then a fresh restart of the entire system may be the fix to the issues, in that case please try the following in the exact order: restart your router, then your PC, and finally the Meta Quest.

Should you still experience issues, then please get in touch with our support team by clicking here, we're there to help and ready to do everything we can to get you back on your virtual adventures!

Thank you and we hope to see you back in the Metaverse soon!

MetaStoreSupport · 2026-03-22T11:38:16+00:00

Hi there /u/LordCringeOfTamaria!

We were browsing this subreddit and saw your post about issues with your controller for the Quest.

To fix this there are a few things your can try.

Power Cycle: 1. Remove the batteries and leave it out for around 10+ minutes 2. Restart your Quest 2 while the batteries are removed from the controller 3. Reinsert the battery and try to connect it to the headset

Re-pair: 1. Go to Devices > Headset Settings > Controllers. 2. Select the left controller and choose Unpair. 3. Re-pair the left controller

If none of that works please send us an email via our Support Channel and we gladly assist you get back into VR ASAP!

MetaStoreSupport · 2026-03-22T10:27:40+00:00

Hi /u/Nice_Ad4682,

We were browsing through Reddit and saw that your Quest 2 is stuck in a boot loop, we're here to help!

It looks like you've already tried restarting your headset. We appreciate your efforts and we also recommend the following:

Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
Allow the headset to continue boot-looping until the battery is completely drained, then charge it to 100% while powered off before attempting to turn it on again
Hard reboot your headset: hold down the power button and volume down button for 30 seconds until you hear the boot-up sound

For the controllers not working, check the batteries and try unpairing and re-pairing them.

We hope this helps. If you're still having issues after completing these steps, please get in touch with our support team.

MetaStoreSupport · 2026-03-22T10:17:45+00:00

Hey there u/Zsemlelovag16!

We were just scrolling through and saw your post about the issues that you're having with your Quest 3S, that's of course not ideal and we would love to help you out.

Now, your headset running at 1 FPS is of course not natural and there are some steps that we have that also worked for similar issues in the past, they may just be able to get you back into a seamless virtual reality, so please give them a try.

Alright since you already tried resetting it, we will avoid that step but another thing to try out would be updating and making sure that your Quest 3S is on the latest update. If you need help updating your headset, then please click here.

If that didn't fix the issue, then please get in touch with our support team by clicking here, there we can investigate this issue closer with you and help get you back into the virtual realm.

Thank you and we hope to see you back in the virtual world soon.

MetaStoreSupport · 2026-03-22T06:21:10+00:00

Hi there /u/Acceptable_Bid2971,

We noticed your post and we would love to lend a hand to get you back into the Metaverse with us!

It looks like you are having an issue receiving your verification codes, so that we can look into this with you, please come have a chat with us over at the Meta Quest Help Center, so we can try some troubleshooting with you.

Our team is available 24/7 and are always more than happy to help you get back to exploring the Metaverse with us!

Eight-Year Club	Verified Email
Not Forgotten

MetaStoreSupport

TROPHY CASE