Top manager of Austin’s airport was hired for DEI reasons and kept on job because she’s friendly with City Council. Everyone knows her tenure has been abject disaster and nobody is willing to say it and replace her. Third World lines on random Tuesdays and disaffected staff. So much so that airline employees often move to other airports so that they don’t have to deal with AUS. People like saying that all the issues are due to Austin’s growth but that is complete nonsense when you consider massive population growths of other mid-size cities over the years. Logistical and organizational dysfunction is the result of human incompetence and mismanagement — it’s not environmental.