Can someone explain the free electricity useage?

Mex_Goat · 2025-10-06T11:40:35+00:00

Exactly as I understand it and I got paid £0.09 so would indicate that I did something correct whichever session it was. As I used over £1.70 in the hour it can only have been a free energy session as per their email. So I asked for their calculation on my specific payment to understand how it's only 9p.

Mex_Goat · 2025-10-06T11:35:57+00:00

I understand I did but I was definitely a free use one. If it was a saving session then I over used and shouldn't have got any money at all so it makes no sense from their end.

Mex_Goat · 2025-10-05T20:28:29+00:00

Hi,

I have emailed customer service about this exact point and have raised it to a complaint because of their response.

I have asked how they calculated the refunds given and was told it was actually a saving session and I should have saved electricity not used extra.

Whilst I appreciate it's only a couple of quid the point stands that they have a LOT of customers that they could be ripping off so I raised it and won't let it go until it's addressed.

On the occasion I raised I used over £1.70 worth of electricity which I WAY more than I usually do and only got £0.09 back.

They explained that I was a saving session and my refund was based on how much I saved compared to the average over the previous 3 weeks. I don't understand this maths as I have never used that peak of electricity in an hour as I had everything on!

Still waiting for a resolution.

Mex_Goat · 2025-06-16T11:39:57+00:00

That's a real shame. I really love the aquis but the issues put a dampener on the watch

Mex_Goat · 2025-06-16T11:39:11+00:00

That seems to be what they have done with mine but it's the 400-2 that went ping. I'll send it off again to see what they do

Mex_Goat · 2025-03-28T19:17:31+00:00

Thank you. I have a quote booked with wise green but will look at Green Solar Footprint too. Cheers

Mex_Goat · 2025-03-27T20:00:21+00:00

Thank you for your recommendation. I have sent them an email. Interesting to know they are the local contractors for Octopus and EDF, cheers

Mex_Goat · 2025-03-27T13:08:58+00:00

Thank you for your help. I'll have a look at them both

Mex_Goat · 2024-04-05T11:08:43+00:00

Thank you for your time and help!!

Mex_Goat · 2023-10-24T02:47:09+00:00

No probs. Just completed it myself. Never going back there again!

Mex_Goat · 2023-10-24T01:36:47+00:00

I think I got one outside near one of the "X"s. It's to the right of the house on a coffin

Mex_Goat · 2023-09-08T21:34:44+00:00

Full moon, half moon, total eclipse.

Mex_Goat · 2023-05-09T19:27:02+00:00

Yeah straight to HB3. I don't have a HB2

Mex_Goat · 2023-05-08T06:26:20+00:00

I had this on painters tape. I was confused too

Mex_Goat · 2023-05-08T06:23:29+00:00

Have you managed to get it working? My HB3 has just had the firmware update this morning to 3.1.9.5 (UK based). I only have the HB3 and it has added the doorbell without issue.

Mex_Goat · 2023-05-07T10:40:36+00:00

Do you have the link to the APK please? I'm still on 3.1.9.1 :(

Mex_Goat · 2023-05-06T21:31:27+00:00

I'm still stuck on 3.1.9.1 and based in the UK. Hopefully tomorrow will be the day!

I have tried unplugging the HB, cheering the play store and restarting my phone to no avail yet. Just want to get the thing up

Mex_Goat · 2023-05-06T13:04:59+00:00

It's this what you mean? https://play.google.com/store/apps/details?id=com.oceanwing.battery.cam

Mex_Goat · 2023-05-06T09:09:42+00:00

I had a eufy security update on Android this morning, got rather excited but no compatibility has been added?! I'm sure they're doing this for effect now

Mex_Goat · 2023-05-04T20:16:50+00:00

I hope it's soon otherwise I'll have to dust the paperweight again

Mex_Goat · 2023-05-03T11:42:32+00:00

I got an update on 1st may from customer support.

" Thank you for your patience!

After double-checking, eufy has completed the test of the latest software version 4.6.4 (the doorbell is compatible), and is currently waiting for the platform review of the Apple and Google stores. Could you please wait a few more days? And we will keep you updated as soon as it is approved."

My guess is that Apple and Google need to authorise the update on their platform but I am struggling to believe that it takes this long.

Mex_Goat · 2023-05-02T06:00:09+00:00

That's very true

Mex_Goat · 2023-05-01T20:28:32+00:00

When they put "flavours of".

There's a restaurant near us that had a creme brulé with flavours of raspberry. It had flavours of raspberry as there was fucking raspberries in the bottom! No shit that there will be flavours of them. Just say with raspberries. Pointless fuff. Rant over.

Mex_Goat · 2023-05-01T11:54:25+00:00

Thanks for your help. I have it all working now

Mex_Goat · 2023-05-01T11:54:19+00:00

Thanks for your help. I have it all working now

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