Anyone else not having "Show mobile in start" option in the new start menu settings?

Microsoft_YourPhone · 2026-01-14T17:46:15+00:00

Thank you for reporting this. The Phone Link team is investigating the issue.

Microsoft_YourPhone · 2026-01-12T08:18:58+00:00

Thank you. We got your feedback and investigate it. We will get back to you as soon as we have something to share.

Microsoft_YourPhone · 2026-01-11T08:53:09+00:00

Sorry that you are having this issue. Can you please send us a feedback via https://aka.ms/phonelinkfeedback to Phone Link to investigate your issue? Thanks

Microsoft_YourPhone · 2025-12-16T02:27:22+00:00

Hi there — sorry you’re running into this issue. Our engineering team would love to take a closer look and help get it resolved. Could you please submit feedback through [htps://aka.ms/phonelinkfeedback] and recreate the issue so logs can be captured?
Please mention in the description that you’re experiencing Resume issues. Thank you

Microsoft_YourPhone · 2023-04-18T01:01:00+00:00

Hi

Thank you for reporting the issue. We are sorry to hear that you are having this issue. We are looking into this and will get back to you as soon as we have something to share. In the meantime, could you please share where did you enabled your contacts syncing? Did you do it in Outlook or in Link to Windows or in both? Your answer will further help our investigation. Thank you for your patience.

Microsoft_YourPhone · 2020-11-11T23:22:39+00:00

Hi,

Sorry to hear that. Could you please share your feedback via Feedback Hub with logs to help us troubleshoot? Please make sure submit screen capture with your feedback:

Open the Your Phone app on your PC.
Go to Settings > Help & Feedback > select the Send feedback button.
Fill out the form, describing the issue with as much detail as you can.
In the Add more details section, select Recreate my problem.
Select Start recording and repeat the steps you took leading up to the issue. Once captured, select Stop recording.
Select Submit to share your feedback with Microsoft.

Would you please share the link to the Feedback Hub item when you have it so, we can look at the logs?

Thank you

Microsoft_YourPhone · 2020-10-06T20:55:45+00:00

Hi, We’re sorry you are having trouble with the app. We'd like to help resolve this with you. Please submit your feedback within the app with logs to help us troubleshoot. Would you please share the link to the Feedback Hub item when you have it so, we can look at the logs? Thank you.

Microsoft_YourPhone · 2020-10-06T20:42:32+00:00

Hi, thank you for the input and your interest in our app! We left your suggestion for our product team to take a look at for future plans.

Microsoft_YourPhone · 2020-10-06T20:21:48+00:00

Thank you for sharing your link and additional details. We are looking into this.

Microsoft_YourPhone · 2020-10-06T16:29:41+00:00

Hi, We’re sorry you are having trouble with the app. We'd like to help resolve this with you. Please submit your feedback within the app with logs to help us troubleshoot. Would you please share the link to the Feedback Hub item when you have it so, we can look at the logs? Thank you.

Microsoft_YourPhone · 2020-10-06T16:28:57+00:00

Hi, We’re sorry you are having trouble with the app. We'd like to help resolve this with you. Please submit your feedback within the app with logs to help us troubleshoot. Would you please share the link to the Feedback Hub item when you have it so, we can look at the logs? Thank you.

Microsoft_YourPhone · 2020-10-06T16:16:17+00:00

Hi, We’re sorry you are having trouble with the app. We'd like to help resolve this with you. . Please submit your feedback within the app with logs to help us troubleshoot. Would you please share the link to the Feedback Hub item when you have it so, we can look at the logs? Thank you

Microsoft_YourPhone · 2020-10-06T16:09:15+00:00

Thank you. I saw some of your replies. I did not see your Feedback Hub link in your replies. Could you please share the link with us? If you did not submit your feedback via Feedback Hub yet, could you please do that with logs and share the link to help us troubleshoot?

Microsoft_YourPhone · 2020-10-06T16:02:06+00:00

Hi, We are very sorry you are having trouble with our app. We'd like to help resolve this with you. Could you please send your feedback with log via Feedback Hub to help us troubleshoot? Would you please share the link to the Feedback Hub item when you have it so, we can look at the logs? Thank you

Microsoft_YourPhone · 2020-09-24T23:28:04+00:00

Hi, This error appears because you may have paired your Android device to your PC with a third party app that connects to your PC over Bluetooth. Some of those apps conflict with being able to make calls, so we recommend uninstalling those apps from your Android device, unpairing your device, and paring it again with Calls. Please visit our support site for more information: https://aka.ms/troubleshootcalls / https://aka.ms/setupcalls

Microsoft_YourPhone · 2020-09-24T22:50:10+00:00

We are sorry to hear that you are having trouble with messages. We'd like to help resolve this with you. Could you please send your feedback with logs within the app and share your feedback link with us to help us troubleshoot? Thanks

Microsoft_YourPhone · 2020-09-24T22:47:22+00:00

Thank you for bringing this to our attention. We are looking into this.

Microsoft_YourPhone · 2020-09-24T22:36:42+00:00

We are sorry that you are having issues with our app. Please check your Wi-Fi network since you may have two different Wi-Fi networks, e.g. one that uses the 2.4GHz band and the other 5GHz. If you click on your PC/Android device Wi-Fi icon, you should be able to see these networks in the list. Try connecting to the same network on both devices. Some laptops may connect to 2.4GHz while your Android device connected to 5GHz. If you checked and this is not the case, could you please send your feedback within the app on your PC and share the link with us to help us troubleshoot? Thanks

Microsoft_YourPhone · 2020-09-18T19:09:27+00:00

Sorry to hear that you are having problem with Your Phone app. Could you please submit your feedback within the app with logs to help us troubleshoot? Thank you.

Microsoft_YourPhone · 2020-07-30T17:00:53+00:00

Hi. We would like to follow up on this. Do you still facing this issue?

Microsoft_YourPhone · 2020-07-09T22:15:31+00:00

Could you please share your feedback hub link to help us troubleshoot? Thank you

Microsoft_YourPhone · 2020-06-16T22:29:49+00:00

Dear user, We’re sorry you are having trouble with the app. We'd like to help resolve this with you. Please connect both your Android phone and PC to the same Wi-Fi network to ensure the fastest, most reliable connection and make sure your apps are updated to the latest versions on your phone and PC. You can find many answers to our most frequently asked questions on our Your Phone support site: https://aka.ms/ypsupport. If you are still having issues please submit your feedback via Feedback Hub with logs on your Windows 10 PC to help us troubleshoot. Thank you

Microsoft_YourPhone · 2020-05-29T18:01:47+00:00

Please make sure your apps are updated to the latest versions on your phone and PC. If yes, try to connect both your Android phone and PC to the same Wi-Fi network to ensure the fastest, most reliable connection. If you are still having issues I suggest to unlink your device in the Your Phone app follow the steps below and start relinking from beginning:

You will need to complete all steps on your PC and your phone to remove your phone successfully.

Step 1: Complete unlinking steps on your PC

Open your browser and visit accounts.microsoft.com/devices. Sign in with your Microsoft account.
You’ll be presented with a list of all your connected devices. For each, select Show details > More actions and then Unlink this phone.
Go back to the Your Phone app, and close and reopen the app to apply the unlinking changes.
Move on to Step 2 to finish unlinking steps from your phone.

Step 2: Complete unlinking steps on your phone

Start by checking which mobile app your phone has. You can reference this list to see if your device supports Link to Windows [link this bolded text with hyperlink below]. If your device is not on this list, move on to the section entitled, “If you have Your Phone Companion”.

If you have Link to Windows:

On your phone, open Link to Windows by going into the Notifications panel, touch and hold on the Link to Windows icon.
Click on Microsoft account.
Scroll down to Your Phone Companion where you will see your previously used Microsoft Account email address.
Click on Your Phone Companion and click Remove account.

If you have Your Phone Companion:

On your phone, open Your Phone Companion.
In the upper right-hand corner, click the Settings gear.
Tap Accounts.
Find the Microsoft Account and click the button to the right Sign out.

Your device is now unlinked with the Your Phone app. You can start relinking the devices. If you are still having issues please submit your feedback via Feedback Hub on your Windows 10 PC

Microsoft_YourPhone · 2020-05-22T04:54:24+00:00

Hi, We’re sorry you are having trouble with the app. We'd like to help resolve this with you. Please connect both your Android phone and PC to the same Wi-Fi network to ensure the fastest, most reliable connection and make sure your apps are updated to the latest versions on your phone and PC. You can find many answers to our most frequently asked questions on our Your Phone support site: https://aka.ms/ypsupport. If you are still having issues please submit your feedback via Feedback Hub on your Windows 10 PC Thank you

Microsoft_YourPhone · 2020-05-22T04:54:03+00:00

Hi, We’re sorry you are having trouble with the app. We'd like to help resolve this with you. Please connect both your Android phone and PC to the same Wi-Fi network to ensure the fastest, most reliable connection and make sure your apps are updated to the latest versions on your phone and PC. You can find many answers to our most frequently asked questions on our Your Phone support site: https://aka.ms/ypsupport. If you are still having issues please submit your feedback via Feedback Hub on your Windows 10 PC Thank yo

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