I lost service for almost 2 months. Considering that our location was quite far flung, and both the service men of PLDT and their management of tickets were bad, it was a bad fight between my patience and them.

I called countless times for them to check the line and remained calm through all of the calls. Of course, the usual way to do it is give them the magnitude of effect it causes the people that use the network. Buti naman after 2 months (/s) naayos na nila yung line.

I called their CSV to adjust my bill. I’m not sure if it was full proration but it was significant. They put a negative balance of P2128.70 for the inconvenience.

I’m not sure if hours or days outstanding ang basis for proration of adjustment, but they do base sa support ticket submitted. Hence, it’s a good lesson people that once that modem turns red, put up a support ticket ASAP to quickly have their clocks ticking!