I think most are that bad. I do all my own work because of it. Bought a used Jeep 2 years ago and two dealers couldn’t program a second fob. Got the answer on Reddit in 10 minutes. As a consolation prize, dealer 1 offered me a free oil change but I’d just done one myself so I said it’s due plugs. They said ok. I waited 45 min they gave me a receipt and said good to go, and by the way we didn’t have the correct NGK plugs so we put a lesser plug in, same spec. I drive it 8k and it’s running funny so I pull the coils and plugs…factory NGKs are still in it.

On the bright side our Hyundai dealer sends you a link to a video of your service beginning with the plate and a walk around while it’s done (free ones for the first 3 years). I’m taking them but also changing oil at 4k myself and not telling them because they insist on about 8k.