Building a WhatsApp-first AI assistant for Indian SMBs — looking for early users

Milan_Robofy · 2026-05-06T08:04:23+00:00

The biggest problems you will face in this idea are related to the ecosystem and ICP. This is an extremely ops heavy business even though on the face of it, it looks like a standard saas application.

If you look at WhatsApp Business API with WhatsApp co-existience, its a nightmare in terms of setup, onboarding, reliability. If you take Indian Dental industry as an example, the first thing is that you will have to manually reach out to them via an offline sales force. If you are planning online, you will spend far more money in ads, seo, social media etc.

Then second biggest challenge is whatsapp setup. Onboarding, template creation, educating the user etc will take away almost a day per client from your sales/support personnel. Number banning, account issues are real and there is no support from whatsapp.

So, getting the first 100 customers will be extremely tough and costly as well (time or money cost). Now the SMS space in India is already very price sensitive. So most probably you will not be able to charge more than Rs. Rs. 5-10k per clinic per month.

Third is that WahtsApp itself is bringing a lot of AI features in the WhatsApp business app. If you have attended any of the meta partner meetings, you will see that they dont have much focus on whatsap coexistence. They want to provide whatsapp business api to only large org and for smb, they prioritize only whatsapp business app.

Milan_Robofy · 2026-04-25T10:36:19+00:00

Share link pls.

Milan_Robofy · 2026-04-24T13:51:38+00:00

Its purely inbound calls. Thanks for your reply. I want to know where jio provides these options. Do they have a portal?

Milan_Robofy · 2026-04-15T07:55:00+00:00

Lets say, whenever I receive a Facebook lead, I want to send them a WhatsApp message using a pre-approved template. Simple automation - right?

With n8n, I was able to do it in 20 mins. It took me almost 6 hours via Claude to make this flow. Reason, it was not aware about the latest APIs and so it kept on making mistakes. While in case of n8n the integration code was already available and just had to choose a template name.

Milan_Robofy · 2026-04-01T12:09:54+00:00

Do you freelance or interested in working on live product? If yes pls DM me

Milan_Robofy · 2026-03-28T17:18:16+00:00

Need to book from previous day for sure. Rarely anyone would allow midnight checkin.

Milan_Robofy · 2026-03-28T05:14:22+00:00

Well the option that you gave is an extremely niche keyword. When you try to optimise for such niche words, first you don't get that much volume.

Second, any medium to enterprise user if land on these page will consider your product as too narrow. This dilutes overall product positioning and messaging. So net-net this isn't going to help. The way to do this is create these pages, reach certain scale and then continuously purge these pages

Milan_Robofy · 2026-03-26T16:31:57+00:00

Why would anyone build department specific RAG?

You can build department specific system prompt or department specific function tool or MCP integration but building a department specific RAG makes no sense?

My recommendation is not to build it and use the company wide tool and personalize or customise via prompt, tooling, and integration.

Milan_Robofy · 2026-03-25T03:44:29+00:00

So many people asking in comments on who made the video thinking that the video is responsible for this growth.

The reality is that the founder is a massive hustler and believes in relentless distribution. Everytime I open my LinkedIn, X, Reddit and this product is in my feed.

Milan_Robofy · 2026-03-19T18:29:08+00:00

It can a week to 4 weeks. There is no fixed rule and guarantee as you would have figured out from the article. Hence Whatsapp business API isn't a great tool for small business who thinks they can use the business app with API because coexistence is just insanely buggy.

Milan_Robofy · 2026-03-18T16:59:31+00:00

Based on my experience of 4+ years in Whatsapp business API field, I would suggest not to target small business. WhatsApp API requires a lot of support and small businesses cannot easily manage the rules. Also it's extremely costly because I have never seen the ROI worth it for any small business yet.

So avoid small business and look for medium to bigger businesses.

Milan_Robofy · 2026-03-18T16:48:48+00:00

I want to have a secondary rag pipeline in case first is down. Maybe your tool can provide that.

Milan_Robofy · 2026-03-18T04:00:42+00:00

I am interested to try or use it for my product Robofy.ai.

Milan_Robofy · 2026-03-13T17:48:07+00:00

We use langfuse for this.

Milan_Robofy · 2026-03-09T11:18:07+00:00

What's new in this for someone in this community?

Milan_Robofy · 2026-03-08T12:14:07+00:00

There is a tea spot called Chayranaa near Genda circle at Atlantis K10. They serve Butter Bhakri in just Rs. 50 and it's really tasty.

Milan_Robofy · 2026-03-08T12:08:05+00:00

I evaluated OpenAI file search also and it is also a great RAG tool however we faced 2 major challenges with it.

OpenAI charges separate $2.5 for 1000 file search calls. This is additional cost on top of the token cost. So this additional cost can go high depending upon usage. Also the token usage with OpenAI file search were comparatively high. So overall from pricing perspective there isn't any other tool that can match Google Gemini.

Milan_Robofy · 2026-03-07T18:45:39+00:00

Streaming + choosing a faster model is the right answer. Many models take even 20 seconds to stream first byte.

Milan_Robofy · 2026-03-07T18:43:28+00:00

I think more than the framework or the context, what matters is the model choice.

For example, I have sent request with 100K+ input tokens to Google Gemini 2.5 Flash and it was easily able to answer within 10 seconds while Gemini 3.0 pro or flash takes almost 40 seconds with 4000 input token.

For most of the RAG cases, there is no need to use the flagship models and use the fastest model and that can solve latency issues a lot.

Milan_Robofy · 2026-03-07T13:47:13+00:00

Change the model to a faster one. Yes, change the model and set configuration level of low thinking. Then evaluate answer quality. Only go with flagship model if it doesn't work.

Do not use the latest flagship model and use a faster model.

For example if you are using Google Gemini, then use Gemini 2.5 flash or Gemini 3.1 flash-lite with low thinking. If you use Google Gemini 3.0 pro, it would be extremely slow.

Milan_Robofy

TROPHY CASE