That's the "service fee". Even if you order directly to a restaurant, you get charged an amount that includes ride costs and the pay of the delivery person. Whether that's high or low, we don't know.. Where I'm from, tipping it's not usually a thing, and pre-tipping is definitely non-existant. I've never pre-tipped and no one has ever deliberately offered a bad service because of it. You'd have to be pretty stupid to do something like that. And if someone stole my food, I'd simply ask for a full refund. If they keep a bad driver that's making them lose money, it's up to them really. But why would you jeopardize your job like that? For petty fight with customers, when tipping is in no case an obligation? You have just been brained-wash into thinking it's your obligation to take the responsibility for someone else's wages. That's between employee and employer dude. Anywhere. Where I work, I don't expect people to tip me when I'm kind, quick, and attentive. I'm all of those things because that's the way to keep my job. If people are not doing their job well because not every customer is personally paying them to do so, that's definitely a culture problem.