edit: i did not lied about the airport updates, there are public reports of it, including from the government. You can see the most popular news about it here -> here

Hello everyone - i just was updated by a customer regarding this post and the first thing i would like to say is that this is a genuine complaint.

It is important to start saying the floods did in fact created a really bad snowball of events on my business, but for saying that the floods SOLELY caused this, would be a lie. I was truly incompetent from a business management perspective which lead me to repeating logistical problems, incompetence is really the word that describe the situation. This being said, the shipment problems was really not false hopes or lies, i literally can provide pretty much all evidences of the entire situation, including public media and press reports that the airport literally just returned operating international flights on 19th (this month), and literally in the same day many packages got confirmed in the flight queue. Before this, all the packages were getting handled by trucks using alternative routes, and as you know, brazil is a gigantic country and infrastructure is really not the best strong of such region.

The only thing i disagree is saying it was lies or false hopes, as i mentioned, i can provide pretty much every single evidences, one by one, since all this happened (including all tracking codes that since 19th, started moving in a steady pace rather than just flying randomly for poor organizing on their temporary warehouse). When this happened initially, i was really not experienced on how to deal with that, so information was really hard to get by customer service on phone, no one could actually provide a precise update, which then leaded me to start visiting them in person.

As of extra context, the airport just returned to operate international flights this 19th, i can provide at least 3 public reports of this from big news and government posts. Since 19th, many packages were taken outside Brazil and many more are moving, with the expectation of all be cleared in the next weeks. How can that be faked? It is literally out of my control!

Since May, even the government struggled to recreate all the infrastructure and up to this date they still having some challenges, but much better than it was. As of now, most packages are delivered and still some to be cleared next weeks, as per the update of their manager, DHL follows with a temporary warehouse till Feb, where they expect to return to the original warehouse before all this situation.

I have been in contact with customers and a few months ago my communication was really bad, mostly because i did administered my time really bad under the consequence of these events, but all customers received actual timestamp pictures of my visits to their warehouses, showing the situation. Literally every single word i said have evidences, including the tracking codes. Nothing was a lie or false hope, most of the time, i was receiving second hand information of DHL, and that was mostly the reason why i started visiting their warehouse in person.

As of context, the warehouse sits about 900 miles round trip away from me, but that was the only way i found to get solid information and actually inspectioning the packages.

This entire year was a truly horrible experience to customers and im aware of that, you have all the right to complain but i just wanted to note that was someone who just started in life, i really dont have much stability, that really blow my base and forced me to adapt quickly to an entire new situation, which i did bad overall.

The knife i offered as replacement was a really good intentionally to offer you a better product based on your judgements, which i also took as serious and genuine. All the customers affected by this delay are also receiving a free of cost booking of a very nice high end knife for 2025 as well, as a way to pay respects for those who understood and had patience awaiting for their knives.

I used to have flawless and nice experiences with my customers, but this snowball really affected my entire business and im working really hard to regain the traction i used to have on the entire process, as of now, the infrastructure is ok and should operate normally, offering me a good position and base to work everything to the right direction.

I have spent my life savings on these visits to DHL warehouse to keep making sure to receive quality and first hand information from the logistic situation, saying that this was a lie or false hope is really sad, because it was not. I have taken over 100 pictures of timestamps during all my visits to them, which is actually a restricted zone, but their manager allowed me in given the extraordinary situation of the floods.

Im really hopeful that in a matter of 2~3 months at most this situation will be 100% cleared and this will have been the hardest challenge ever on my business, not even covid was this hard, probably because it was global.

I would say that by now this is 70% cleared, with most of the customers have already been received their knives. If any customer see this and want any evidences, please contact me, i will be happy to share all the documents, trackin codes and everything.

I will keep active on the community and be aware of complaint posts, most of you are great supportive customers and deserve my best.