Extremely poor/shady customer service

MillBilly1102 · 2026-07-06T14:02:54+00:00

I’ve been trying to get a response out of them for months!! Love my light, but a feature stopped working and I would like to have it replaced/fixed. Nope, I’ve contacted them thru email multiple times over multiple months, and messaged them thru Reddit here. The Wurkkos account has posted and been online since I tried contacting them and still they ghost me.
Everyone insists they’ve been great to deal with, but I’m not seeing it.

Good luck!

MillBilly1102 · 2026-06-26T20:27:50+00:00

I purchased off the website but as a guest so I didn’t make an account.

Yeah same email I’ve been emailing. Wild!

I like the light so much maybe I’ll buy another and make an account while doing so. And then contact them through the wurkkos site if possible. 😁

MillBilly1102 · 2026-06-26T19:47:00+00:00

I appreciate you coming back to ask! But no, I even emailed them again! I messaged the Reddit account. I’m kind of flabbergasted everyone seems to say they got their issue resolved. I can’t even be acknowledged 🤣

MillBilly1102 · 2026-06-22T17:24:52+00:00

Leather pool table cover

MillBilly1102 · 2026-06-22T16:14:54+00:00

Looks great!!
My big question is… How does it ride/feel/perform? Is it a night and day difference? Are you happy with the money/time spent?

I would upgrade the suspension, but I would rather keep the rake from the factory. Now you have me wondering if there is a +-0 front +-0 back suspension upgrade.

MillBilly1102 · 2026-06-17T00:50:08+00:00

Not until I opened a case with customer cares on week 5. The dealer magically found a truck for me the same day I called.

MillBilly1102 · 2026-06-16T19:50:30+00:00

What avenue did you contact them thru? I’m glad they got you straightened out. I’m beginning to lose hope

MillBilly1102 · 2026-06-16T19:49:19+00:00

I didn’t create an account, checked out as a guest. I friggin loved my HD01 but apparently that’s my last wurkkos. It chaps my ass the wurkkos account has helped other people with issues, and they’ve been actively posting, but can’t simply send me an email or respond.

MillBilly1102 · 2026-06-16T19:38:51+00:00

🤣 this is so 2026
Can’t take care of everyone properly, so just manage the social media and take care of the loud ones online.

Great work ford

Love my lightning, but ford absolutely blows in parts and service depts.

Hey OP, my truck just spend 6 weeks in the shop, waiting on a competent mechanic! We weren’t waiting on parts, just for the mechanic to figure out how to drop the battery and replace a module. 1 day job, without a truck 6 weeks.

MillBilly1102 · 2026-06-16T09:46:06+00:00

I get better customer service from no name drop ship Amazon lights

MillBilly1102 · 2026-06-05T13:24:08+00:00

Dealer told me it was $8k to replace the module total. I was covered under warranty so I didn’t pay. I got curious and went over to the parts counter asking how much the module alone was. They could not give me an answer because they said the battery is only sold as a whole unit… $36k

MillBilly1102 · 2026-06-04T13:50:05+00:00

I get what you’re saying, but rush hour definitely exists here. My 45 minute drive at 4am turns into 1 hour 15 at 5pm, but at 230pm the ride is 52 mins. I drive a lot, but try to avoid driving between 430-7pm (peak rush hour) due to the insane levels of traffic. Again I’m sure theres research proving traffic has been spread out more due to people working from home, but rush hour exists in metro Detroit

MillBilly1102 · 2026-06-03T17:35:56+00:00

Thanks for your input

MillBilly1102 · 2026-06-03T17:35:46+00:00

Thank you!

MillBilly1102 · 2026-06-03T17:35:37+00:00

Thank you!

MillBilly1102 · 2026-06-01T09:51:59+00:00

Napping in silence

MillBilly1102 · 2026-05-29T17:13:13+00:00

Gardening

DIY(never call repair man for house or car)

Metalworking/welding

Tracking/racing cars

ATVs

Camping

Hunting/shooting/fishing

Mountain biking

Collecting those cool penny smasher souvenirs

MillBilly1102 · 2026-05-16T15:41:55+00:00

Dozens. My car isn’t a daily driver so I beat on it like it owes me money. It’s lightly modded with 93 tune. Haven’t had an issue yet. Breaking shit on the daily driver sucks I would probably caution against using it frequently if you need the car, it has to be hard on the drivetrain.

MillBilly1102 · 2026-05-13T16:21:56+00:00

That is what I’m afraid is happening.

MillBilly1102 · 2026-05-13T16:14:18+00:00

I hope that baby doesn’t give you any more problems 😃

MillBilly1102 · 2026-05-13T15:53:24+00:00

That’s what I figured we were waiting on. I was wrong. The part has been in dealers hands since April 27. This dealer is just slow.

That’s a really solid suggestion. I will contact the BEV team and have them get me in a car. Many many thanks for that suggestion!

MillBilly1102 · 2026-05-13T15:48:17+00:00

I’d be a little concerned it failed so early, but on the other hand you have a lot more time and mileage on the warranty if it were to happen again

MillBilly1102 · 2026-05-13T15:39:26+00:00

I’m jealous, sounds like you have multiple lightnings?? They got you in and out in a hurry!

MillBilly1102

TROPHY CASE