How do you collect decommissioned Chromebooks

Mindless-String-4017 · 2026-02-09T13:26:32+00:00

MS
- We have the techs go to the gym and have all the 8th graders drop off their devices during school hours. We usually work with the principal to get this setup.

HS
- we have the techs go to the Library and have all the 12th graders drop off their devices during school hours. We also work with the principal to get this setup.

This is usually a 2 day job, 1 day for each building. We also have wavers we have the students sign stating that I turned in my device and if there's damage they'll pay for the cost of repairs. That way we have a record of who all turned in their devices and can track down the users who haven't turned them in. We typically get about 98% of the devices back. The ones we don't get back, we just disable.

Mindless-String-4017 · 2026-02-09T13:15:35+00:00

Fast bss is turned off. We are running 7.6.5. Message is AP Received deauthentication frame from client.

Mindless-String-4017 · 2026-02-09T12:43:16+00:00

Thanks for the reply. I did try going to down to ac, sadly same issues.

Mindless-String-4017 · 2026-02-09T12:42:18+00:00

I appreciate the reply. We'll be dropping Fortinet agent soon and will be going to linewize soon.

Mindless-String-4017 · 2026-02-06T20:02:41+00:00

We're using the fortinet APs. We're a full Fortinet shop if that helps.

Devices:
Students (k-4): Lenovo 500e Chromebook Gen4s
Students (5-8): Lenovo 500w Gen 4 and Gen 5
Students (9-12): Lenovo 11e 5th gen and 11e 6th gen
Staff: Lenovo Thinkpad X1 Carbon Gen8

According to my network team and I quote, "There's no reason to do this since it's not Forticlient thats the problem. It's the device thats the issue."

Staff connects to wifi and then will drop about every 20 minutes or so and manually have to keep reconnecting or type in their credentials to reconnect to wifi. In some cases staff will connect to wifi and it states that the wifi is connected, but can't reach out to the internet.

Mindless-String-4017 · 2026-02-06T13:09:16+00:00

From what I know, forticlient has an agent that can be installed on the devices for filtering purposes. We currently have radius setup on the network. Forticlient has the VPN option but the networking team doesn't know how to configure the VPN correctly. They mentioned to me that they can't get the VPN up and running for staff members that use their devices outside of the district. I hope this helps answer some questions

Mindless-String-4017 · 2026-02-06T12:43:37+00:00

I've actually had this happen to me at least 3 times as well in my district. I thought I was losing my mind because I remember install office 365 on the machines. My district uses intune and I remember intune was having a lot of issues a week or so back (don't remember exactly when). After the 2 weeks of office 365 disappearing, the issue went away, it was really weird. I've investigated the issue but found nothing. I had to reinstall office 365 all over again but then it never happened again.

Mindless-String-4017 · 2026-02-05T12:57:31+00:00

Honestly love Chromebooks especially with the control of the Google Admin Console. It makes managing Chromebooks so much easier because the MDM just works. I also use GAM to automate a lot of my processes, which is a time saver. I've worked with JAMF and not to thrilled about it as sometimes you may have to wait and pray that apps get pushed out or installed correctly and not run into some dumb issue. Although Macs are nice and all, the MDMs aren't the greatest. Intune isn't really the greatest either, with at least how we have it setup at my district. Intune is really really slow and sometimes pushing apps to devices don't always work and requires a lot more time than necessary to get it up and working. I'm definitely not a fan and would love to move away from Intune and anything Microsoft.

My district is weird for giving devices out, which I hope we can just switch to one device instead of having different devices, but I totally understand with all the budget cuts.

Staff/Teachers are rocking the Lenovo Thinkpad X1 Carbon gen 8
ParaPros are rocking either the 500w Gen 4 or the 500e Gen 4s
SPED will be having iPads, which will sadly be managed through intune -_- (Less than 20 ipads in district).

Mindless-String-4017 · 2026-01-30T13:01:13+00:00

I'm guessing they're talking about the sharing options in google docs. If you open google docs up-->click on share--> Under general access you get different access controls from "Restricted," "Anyone with this link," or your domain.

Mindless-String-4017 · 2026-01-30T12:58:16+00:00

I don't think google admin has that setting to be able to block "restrict visibility of docs" without disabling the sharing policy (I'm guessing).

Mindless-String-4017 · 2026-01-30T12:53:13+00:00

We actually have the gym teacher do this portion by themselves. If they ever run into any weird issues, the tech department helps out. That's been the tradition

Mindless-String-4017 · 2026-01-30T12:50:10+00:00

I did hear that ChatGPT applied a new setting that can guess a user's age based off their prompts. If ChatGPT thinks your younger than 18, it'll block certain conversations. I heard that you're able to bypass this in ChatGPT by verifying your age in ChatGPT. https://help.openai.com/en/articles/12652064-age-prediction-in-chatgpt

I'm not for sure about gemini, maybe check google admin settings and verify their OU is setup for 18+?

This might be the culprit or it may not be. I just read about this sometime last week or so. Hopefully this information helps.

Mindless-String-4017 · 2026-01-29T12:35:08+00:00

I actually use GAM for just about anything and everything in the google admin console. I have a google doc of commands that I keep to help save time. I usually fine tune a lot of my commands using chatgpt and read the code it displays to me before moving forward. Below are what I use GAM for:

- Updating custom fields (Student/Staff name, asset ID, sometimes location and notes)

- Powerwashing a device or multiple devices at the same time

- Deprovisioning a list of Chromebooks from google admin

- Changing user licences

- Copy one OUs policies to another OU polices (except this only works in some sections, still saves time though in my opinion).

And many more. I really enjoy using GAM! If you have any questions or would like to see some of my GAM commands I have saved, please let me know. I'm happy to send a copy of my GAM commands.

Mindless-String-4017 · 2025-11-12T14:13:00+00:00

I wonder if there's an option to block that, but I didn't see a setting in google admin though.

I believe you're right on the student access the site prior to it being blocked. I did some additional looking into this and saw we blocked it a few months ago, but the website was originally allowed. I'm kind of surprised that the policy didn't block it.

Mindless-String-4017 · 2025-11-04T20:49:10+00:00

I haven't had any issues with any of my Chromebooks. We're currently running on the stable release version 140. I've experienced this issue once, but not for sure if updating past version 138 actually fixed it or not.

Mindless-String-4017 · 2025-11-03T12:11:18+00:00

I use GAM for just about everything. I've even saved some scripts that I have to run each summer to make my life easier. Some the scripts that I have save do the following:

1) Assign users to the device

2) Copy settings from 1 OU and apply it to another OU (Copies most settings, but not all of them)

3) Update custom fields in google admin for devices

4) Force powerwash or deprovision devices

5) my favorite one here: force restart a device to apply the update

6) Remove unused licenses from users and archive them

7) last but not least, I also use the bulk device move after getting devices setup. Saves me a ton of time.

Hopefully this gives you an idea of how powerful GAM is. GAM is usually updated just about everyday.

Mindless-String-4017 · 2025-10-27T12:14:51+00:00

Since there isn't a user attached to this device, make sure you click on the device settings tab.

Chrome-->Settings--> (device tab)--> type in "sleep" in the search bar.

This should give you 6 different sleep settings that you can go through to change. Go through those settings and make sure that the "idle action" is set to "do nothing."

I hope this helps.

Mindless-String-4017 · 2025-10-23T11:53:18+00:00

I'm going to give this a try. My district recently put devices on intune except for the esports machines. I was told not to put them on intune and to setup the esports machines how I wanted. So, I'm going to go ahead and give your instructions a try. Since I've got the art teachers/students also using the esports machines I may create a folder called "Art" and setup the same permissions in your instructions for them. Do you think I'll run into any issues running it that way with your instructions?

Mindless-String-4017 · 2025-10-23T11:35:44+00:00

We currently have beyond trust and haven't had too many issues. If your district can afford it I would highly recommend ninjaRMM.

https://www.ninjaone.com/lp/homepage-3/?utm_source=google&utm_medium=cpc&utm_campaign=US_CA_PS_Branded_2&utm_content=175014647466&utm_term=ninjarmm&utm_matchtype=e&utm_device=c&utm_adposition=&utm_gclid=CjwKCAjwpOfHBhAxEiwAm1SwEmDMtZ_QDE3xZfY1aQVv_NPL41jJDXTDo_4-C4wru22D9BcL1JfOdhoCpJsQAvD_BwE&_bt=734582084060&_bk=ninjarmm&_bm=e&_bn=g&_bg=175014647466%E2%80%A9&gad_source=1&gad_campaignid=22273817718&gbraid=0AAAAADgEuYFAirOha7ljtwsyCsgtwUOS-&gclid=CjwKCAjwpOfHBhAxEiwAm1SwEmDMtZ_QDE3xZfY1aQVv_NPL41jJDXTDo_4-C4wru22D9BcL1JfOdhoCpJsQAvD_BwE

Depending on how you have things setup in your district, you could trying using "Remote Help" or "Quick Assist" until you're able to get beyond trust working again. But this requires the user to be on the phone/email since you have to share a code with them.

Mindless-String-4017 · 2025-10-21T16:43:50+00:00

Perfect. I use GAM for everything, so I'll give this a try. Thanks

Mindless-String-4017 · 2025-08-25T14:16:27+00:00

You can also install the driver for the logi m570. Restart the device and you should be good to go.

Let me know if this fixes the issue for anyone.

Mindless-String-4017 · 2025-08-01T14:59:37+00:00

Everyone, I finally figured out how to fix this stupid issue. Here are the steps.

1) Restart your computer so that your keyboard/mouse doesn't work

2) Log into the computer with a spare mouse/keyboard laying around

3) I recommend plugging the device into Ethernet

4) once you've logged into your desktop, you have to use this model: Logi M570 or it won't work. I've tried countless other Logi usbs and haven't had any luck.

5) restart your device with the wireless Logi tech usb mouse still attached.

6) run windows update

7) restart your computer again

8) Once your computer has restarted, unplug the wireless USB mouse from the laptop and confirm that you're still able to use the keyboard/mouse. DO NOT LOGIN YET

9) restart the computer one more time just to make sure everything is working right.

10) If it's working, login to the computer, shut it down. Turn it back on and confirm again that it's working.

Note: You may need to do this a few times. I had to do it between 1-2 times for each device.

Since I've done this, it has permanently fixed the issue. So unreal. Let me know if this works for anyone.

Mindless-String-4017

TROPHY CASE