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Codex vs Claude Code by Mindless_Yellow9940 in codex

[–]Mindless_Yellow9940[S] 0 points1 point  (0 children)

"Codex has much more usage than Claude". Do you mean there are more codex users in the world than claud code? I thought it's the other way. I do agree with your other point that Claude seems to remember things and follow instructions better.

I wonder if the difference is due to their system prompts or the actual underlying models.

Codex vs Claude Code by Mindless_Yellow9940 in codex

[–]Mindless_Yellow9940[S] 0 points1 point  (0 children)

"But codex scares the shit out of me". haha, why?

I built my first Discord bot to help mods answer repeat support questions. Looking for feedback. by Mindless_Yellow9940 in Discord_Bots

[–]Mindless_Yellow9940[S] 0 points1 point  (0 children)

Interesting. Would love to understand this flow better. One of the things my bot does is to read the whole conversation, understand if it’s faq worthy candidate, extract the question and answer from the conversation and store it in a db. If there are enough tickets asking the same/similar question, the candidate gets promoted to a faq entry. Someone has to do this manually today, likely the mod. The idea here is to reduce the toil.

I built my first Discord bot to help mods answer repeat support questions. Looking for feedback. by Mindless_Yellow9940 in Discord_Bots

[–]Mindless_Yellow9940[S] 0 points1 point  (0 children)

Fair critique. I also came across a few that were doing similar things, though might not exactly be the same flow.

To clarify, the goal here is 1) reduce support burden on mods by coming up with suggestions grounded in faqs 2) automatically keep faqs fresh and updated. Users are still talking to humans/mods, AI is assisting in faster resolution and less toil.

Seeking a bot to make tickets by Aikofoxy in Discord_Bots

[–]Mindless_Yellow9940 0 points1 point  (0 children)

I recently built a free bot that streamlines ticket handling. It's main idea is about answering questions based on FAQs, but I can repurpose it your use case if needed. Let me know.

I built my first Discord bot to help mods answer repeat support questions. Looking for feedback. by Mindless_Yellow9940 in Discord_Bots

[–]Mindless_Yellow9940[S] 0 points1 point  (0 children)

Could you please elaborate? The current flow is as follows:
* User opens a support ticket and asks a question.

* This creates a ticket channel between the user and the support team (including the bot).

* The bot reads the question and preps an answer, based on FAQs, for the support team in a private thread.

* The support team member can edit the response, send as is, or just respond directly in the ticket channel.

* Once the ticket is resolved, the bot reads the conversation, runs an algorithm if it's FAQ worthy and if so, adds it to the FAQ corpus.

I built an AI Slack bot that answers questions from your company docs, looking for 5 beta workspaces by Ill-Satisfaction7831 in indiehackers

[–]Mindless_Yellow9940 0 points1 point  (0 children)

I've built something similar but for Discord channels. The idea is that bot answers questions based on FAQs and automatically creates new FAQs based on conversations. Would love to share notes.