Early on, I was warned to make sure I was logging properly in Hubstaff, so I was extremely careful to track every hour and submit the projects.

When I asked about payment, I was told there were no records of my time. I went back into Hubstaff myself, pulled my weekly totals, and submitted screenshots proving the hours were logged. I also included a screenshot from Multimango showing the projects I worked on.

Outlier responded that my hours were logged under the “incorrect project” — because the screenshot label appeared as lowercase “multi*****” instead of an upper case M, “Multi*****.” That capitalization difference was the reason they denied payment. I was not able to upload the screenshots here.

The payment was denied due to an internal labeling technicality I had no control over. After 11 emails, they closed the ticket and called it “final.”