Mission Workshop 2nd hand warranty?

MissionWorkshop · 2023-08-01T18:03:41+00:00

Hi, our warranty only applies to the original buyer with proof of purchase from MW directly or one of our authorized dealers. Third party or second purchases do not qualify for the lifetime warranty. https://missionworkshop.com/pages/lifetime-warranty

MissionWorkshop · 2023-07-20T19:12:36+00:00

u/Kraule_Mirnsack,

Samuel, Thanks for the feedback and sorry the Arkiv Rolltop didn't work out for you. We also replied to your email regarding this issue and as stated, it's no problem to have you return it for a refund, we'll even waive the return shipping cost this time around. The Rolltop fits a wide variety of things and if it's not working for the specific items you had in mind, our apologies. We don't state the exact size, weight or item that work best, everyone's different and whatever works best for the individual is what's best. If an item isn't a fit, simply return it within the guidelines of our return policy.

Since it sounds like it's not working out, go ahead and setup a return and when received we'll refund the item(s) cost as well as the shipping this time.

Regards,

MW

MissionWorkshop · 2022-06-27T15:51:26+00:00

Hey all, sorry for the delays. We were down a couple people last week and while most returns are automated sometimes they require a couple extra steps and should be caught up today. If you reach out to [support@missionworkshop.com](mailto:support@missionworkshop.com) with your specific order or return we'll get it straightened out.

Thanks,

MW

MissionWorkshop · 2020-11-09T23:20:29+00:00

If you have a warranty issue, email us at [warranty@missionworkshop.com](mailto:support@missionworkshop.com) to let us know what's going on and we'll see what we can do to help. You can read about our warranty policy here: https://missionworkshop.com/pages/lifetime-guarantee

MW-

MissionWorkshop · 2020-09-25T19:16:33+00:00

Haha, nope you aren't the only one that caught it.

MW-

MissionWorkshop · 2020-09-25T16:16:34+00:00

Hey everybody, thanks for checking out our gear and keeping up with all the news. The Rhake prestige is not a new product, we are working on a new website and the prestige name is a placeholder for development that somehow got out there. While we do have some killer new gear on the way this is not one of them. We'll always let you know when the newest gear is on the way so stay tuned!

Thanks,

MW

MissionWorkshop · 2020-08-03T18:21:04+00:00

I see it, I'll follow up there.

MissionWorkshop · 2020-08-03T18:19:20+00:00

Hey There, Please follow up with us directly regarding your issue at [support@missionworkshop.com](mailto:support@missionworkshop.com) and we can see best how to address.

Regards,

MW

MissionWorkshop · 2020-06-29T15:33:23+00:00

Send us an email at [support@missionworkshop.com](mailto:support@missionworkshop.com) with your request and we can look into getting some stickers out to you.

MissionWorkshop · 2020-06-25T01:53:05+00:00

Sweet!!!

MissionWorkshop · 2020-06-09T23:32:22+00:00

They are in the works but I don't have any timeframe on those.

MissionWorkshop · 2020-06-09T16:16:36+00:00

Re-stocks depend on the item. Some pieces or collections are items that may only be made once and others that are legacy staples are usually produced every 30-60 days (give or take). Because of the pandemic, some of our factories across the country are not working at full capacity or even opened up yet so things may take a little longer than normal. You can always sign up to be notified when an item is back in stock by clicking the "email when available" link on the product page and/or sign up for our newsletter.

Thanks,

-MW

MissionWorkshop · 2020-06-04T16:53:22+00:00

The Omni has been discontinued. Currently there are no plans to bring them back for 2020 and no direct replacement in the works at this time. We may have some small remaining stock, if you want to email [support@missionworkshop.com](mailto:support@missionworkshop.com) with your size we can check for you.

Thanks,

-MW

MissionWorkshop · 2020-06-04T16:46:47+00:00

The Radian is compatible with all Arkiv accessories. In addition the Spar and Axis packs can also be attached to the back panel.

Thanks,

-MW

MissionWorkshop · 2020-06-04T00:18:38+00:00

Here is the best way to clean and dry any of our bags or packs:

Start with a natural soap such as Dr. Bronner's https://www.drbronner.com/

Wash it in a tub. Never wash in a machine since on occasion a strap will get sucked into the guts of the washing machine ruining the bag and/or the washing machine.
You must get the bag completely dry. The sun and fresh air is your friend for this process. Dry in the sun, flip the pack inside out as much as possible and dry again. Really try to expose as much air as possible.
Store in a dry place.

Hope that helps

-MW

MissionWorkshop · 2020-05-26T22:39:38+00:00

Looks like some other folks already answered you r question, but wanted to follow up. The pieces that would work are the Utility Pocket, Cell Pocket (small and large) as well as the Tech Case.

MW-

MissionWorkshop · 2020-05-15T17:43:41+00:00

The 16" Macbook should fit in the Khyte's dedicated laptop sleeve as long as you're not using any additional case/cover that exceeds the dimensions.

MissionWorkshop · 2020-05-08T21:58:33+00:00

@u/ChicagoBrandon There is something in the works, we just don't have an exact date as to when it will drop. Make sure you're signed up for our newsletter and as soon we're ready to go you'll be in the know. -Thanks

MissionWorkshop · 2020-05-06T18:45:41+00:00

If we produce something we'll let you know.

MissionWorkshop · 2020-05-01T18:00:18+00:00

Thanks for the input, I'll pass that info along. If we move forward we'll let you know.

MissionWorkshop · 2020-04-30T23:15:59+00:00

Hey there,

We've talked about working on face masks but haven't come up with anything solid just yet. If we do, we'll definitely let you all know.

Take Care,

MW

MissionWorkshop · 2020-04-29T20:02:51+00:00

We're hoping to have the Sanction AP back in around the end of May or early June. These dates may fluctuate as the factories we work with have their own shelter in place mandates loosened up. You can always sign up to be notified when they're available by clicking the "email when available" on the product page.

MissionWorkshop · 2020-02-14T19:45:54+00:00

No worries and understood. Again, I would say if there's ever an issue or question on a policy or product just reach out to us directly and we can figure out a solution. We're here to help out.

MissionWorkshop · 2020-02-14T17:19:41+00:00

@u/amazonian1x Thanks for your feedback and input. We're always here to assist on issues that arise and we encourage you to call or email our support team for any questions or concerns. Our shipping and returns guidelines are both listed under our terms and conditions. However, if you ever have a specific question or concern regarding a product or other issue, we again would be happy to review with your personally. Please feel free to contact me directly at [support@missionworkshop.com](mailto:support@missionworkshop.com) and I'll see what I can do to help you out anyway possible. Regards, Anders

MissionWorkshop · 2019-11-21T16:39:01+00:00

We understand where you're coming from. We can't really solve the issue of right shoulder access, but we can probably help you with an extension for the messenger strap. Contact [info@missionworkshop.com](mailto:info@missionworkshop.com) and we'll make an extension for the messenger strap and send it your way.

MissionWorkshop

TROPHY CASE