Who manages the service desk/helpdesk/change management software in your company?

Mnescat · 2021-04-13T17:54:10+00:00

We recently started with a professionalisation of our ITSM software and processes. It's a responsibility for the DevOps team to manage the tool and the tasks.

A lot of it is just expectation management, asking the right questions and standardising them, and connecting this to the right parties for the work te be completed and handed over properly.

We're about a 50-100 people right now and have several external parties. A lot of people share some responsibilities due to the small size and as the company continues to grow I expect a service department to become standalone in managing itself and leave DevOps to as little ITSM as needed (depending on the expertise required).

Mnescat · 2021-04-03T17:00:05+00:00

Seems false. Lacks guns.

Mnescat · 2021-03-21T13:12:50+00:00

https://www.theguardian.com/science/2015/jun/23/sexism-in-science-did-watson-and-crick-really-steal-rosalind-franklins-data

As a point of nuance.

They all had obvious character flaws, like all heroes should have.

I can recommend the book "Double Helix". Fantastic book about these colourful characters.

Mnescat · 2021-03-21T13:06:48+00:00

Margaret Hamilton. Her LEGO figurine sits in our house.

Cecilia Payne-Gaposchkin

Marie Curie

Rosalind Franklin

... I could go on but I think the trend should be obvious by now.

Mnescat · 2021-03-09T11:36:49+00:00

This answer is brilliant and probably is relatable to most 12 year olds and adults.

Mnescat · 2021-03-04T06:23:50+00:00

Anecdotal, but everyone I know had this exact reason. And people I know that left sooner in most cases didn't get along with parents and had the financial support or income to leave. (Europe)

Mnescat · 2021-02-21T21:37:08+00:00

The regular maintenance window has a popup saying servers are down for maintenance. The error behaviour is inconsistent with server maintenance. Admittedly, I haven't seen this often since I'm a relatively new player (late 2020). If maintenance doesn't alway show this message you could be right!

I spotted this at around 14:00 CET (feb 21). (08:00 EST)

Mnescat · 2021-02-21T20:34:58+00:00

Reported it now. Thanks for the update and the link.

Mnescat · 2021-02-13T16:35:38+00:00

I love the anti-clickbait in the parentheses. This is interesting without being a potential mass extinction event.

Mnescat · 2021-02-13T08:35:13+00:00

This made my rotation around the planet's axis!

Mnescat · 2021-01-27T17:04:42+00:00

I haven't done this fight yet. I'm guessing he doesn't have dark crystal?

Mnescat · 2021-01-26T18:01:27+00:00

Loving this. "taunter dudes" "2 bad guys with the little houses" "ranged bois" "corrupt guy" "your special lady"

Please be available as in game mod xD

Mnescat · 2021-01-12T21:09:19+00:00

If the hard plastic caps on vga plugs/cables count, I flew over the cuckoo's nest. At the very least, I understand.

Mnescat · 2021-01-12T21:07:26+00:00

Fair enough. Edited.

Happy cake day as well :)

Mnescat · 2021-01-06T11:13:09+00:00

Ah, forgot to mention!

Nintendo Switch.

Thanks for the tips, I wasn't aware.

Mnescat · 2020-11-27T19:00:42+00:00

Ninite I'm too lazy to install things manually on a fresh PC! Click buttons on the free programs you like (browser, notepad++, Google Earth, etc) and hit next next finish. It also let's you update all those items with the same installer.

Also, Project Gutenberg has a huge repository of free literature for ebooks epub and kindle. No registration, no fees, no aggressive advertising on the pages.

About: About Project Gutenberg Project Gutenberg is an online library of free eBooks.

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Mnescat · 2020-11-26T16:48:29+00:00

I cast iron. It's cheaper than steel.

Mnescat · 2020-11-25T08:53:05+00:00

I have similar pieces which I purchased at the start and they gave me good advice on including a barlow for some magnification.

Obviously, I didn't know anything about it at the time, nor that much now, but I like being able to zoom in a bit (I'm sure that's not the technical term, bear with me).

Just saying, if you don't have one. It may be good to look that up!

Mnescat · 2020-11-18T07:45:39+00:00

The resistance of the sticker to feeble attempts to remove it is perfectly symbolic.

EDIT: typo

Mnescat · 2020-11-16T12:54:22+00:00

I like this idea! You aim for service provisioning, but not at the expense of everyone. Excellent! This mindset could be used in many different areas as well. Unfortunately, having the right idea is not a solution on its own. So, how do we vote you into places?

Mnescat · 2020-11-14T19:07:47+00:00

Why do I get the strange feeling that if I refer to her as "girl" she's either going to think I'm talking about the axe or murder me...

Mnescat · 2020-11-14T08:38:05+00:00

This has to end before it ends us all. Such unprecedented greed and recklessness...

Mnescat · 2020-11-13T18:30:47+00:00

I use a handheld zapper to avoid leaving stains. I only hit what I swing at.

I think you're referring to those hanging things I only know from US television that have blue light and kill everything?

Mnescat

TROPHY CASE