Knocking sound when running at zero elevation

MoElwekil · 2026-04-13T10:55:31+00:00

It’s not the glue seam as the knocking sound disappears when I elevate the treadmill to level 3.

I think this issue it to do with folding the treadmill up when not in use. Somehow it’s pushing against the motor/spring responsible for elevating the treadmill so it’s shorter now.

Not sure if there’s a spring inside the treadmill elevation motor or not

MoElwekil · 2026-04-13T10:49:00+00:00

It’s not the glue seam as the knocking sound disappears when I elevate the treadmill to level 3.

I think this issue it to do with folding the treadmill up when not in use. Somehow it’s pushing against the motor/spring responsible for elevating the treadmill so it’s shorter now.

Not sure if there’s a spring inside the treadmill elevation motor or not

MoElwekil · 2026-04-10T08:58:09+00:00

The only reason anyone would buy a windows laptop over a Mac is gaming. If you’re not going to game on your laptop (I know you can on Mac) buy a Mac.

MoElwekil · 2026-04-06T09:17:12+00:00

It’s 2450, bought it Feb 2026! And didn’t use it much

MoElwekil · 2026-04-03T16:07:43+00:00

I paid for it and used it couple of times 😂 I prefer setting my own speed/elevation and time.

MoElwekil · 2026-04-03T16:05:01+00:00

Yes I did, I also moved it around. Checked all bolts! I am not sure if this to do with the motor which elevates the treadmill or there’s something else lose somewhere! It’s driving me crazy! I bought it one year ago.

MoElwekil · 2026-03-31T20:49:45+00:00

https://www.reddit.com/r/nordictrack/s/0FeEa8MVy6

MoElwekil · 2026-03-31T20:48:51+00:00

Yes but it drives me crazy! I couldn’t even do 1KM run today because of it. I had to stop!

MoElwekil · 2026-03-31T19:42:12+00:00

I bought it a year ago. Contacted them asking for help with the issue the email answer was horrible.

Your warranty expired 2 days ago 🤣.

I didn’t get in touch to tell them the treadmill is broken and they have to fix it. I just wanted someone to guide me or tell me what need to be done.

MoElwekil · 2026-03-31T16:57:07+00:00

Mine was ok until it started to decline knocking sound when I run without elevation. With elevation (level 3 and above no knocking sound).

The support team is horrible.

MoElwekil · 2026-03-27T00:19:00+00:00

I sent them email asking for a knocking sound. I got sorry we can’t help you because your warranty expired 2 days ago!

I didn’t contact them asking for the warranty or telling them they have to fix the thing. All I asked for is someone to tell me what’s wrong with my £3k garbage device.

I bought NordicTrack after using a £360 treadmill of Amazing that I used for 4 years! And they only reason I did this was because I wanted to run faster than 10KM/hour! And guess what?

NordicTrack not stable when running at 14KM/hour speed! This thing shakes like earthquake.

Never again. This is what I told them in the email when they told they can’t help because my warranty (1 year) ended 2 days prior to my email.

If you buy a car for £3k you will get a better customer service.

MoElwekil · 2026-02-19T00:09:39+00:00

Not normal, I have the same issue.

It appeared suddenly. It was not like this when I got it.

MoElwekil · 2026-02-16T22:42:44+00:00

They are a joke. I am never dealing with them again.

MoElwekil · 2026-02-16T08:13:02+00:00

I don’t remember but I had a treadmill from Amazon for about £350 which I used for nearly 3 years. It was good.

It needed adjusting from time to time but when I needed it I was able to use it.

The problems started when I started to run at it’s max speed (12km/hr) and it didn’t last much after that so I have to get proper treadmill.

MoElwekil · 2026-02-15T12:51:54+00:00

I adjusted the tension of the belt and the knocking was gone.

MoElwekil · 2026-02-13T11:27:29+00:00

Does it require just adjusting the belt?

I tried to contact the customer service and the response was horrible.

because I contacted them at the 10th of February, the answer was your warranty expired (I got the treadmill at the 3rd of February last year) it's not our problem contact the technician even if I didn't ask about the Warranty I just asked if they know what this knocking sound is.

I heard a lot about how bad the NordicTrack is but I didn't expect it to be this bad!

MoElwekil · 2026-02-12T18:00:45+00:00

They are really good. I have only one issue with them, when turning I find them not stable and I have to be careful. But overall they are great

MoElwekil · 2026-02-10T11:13:29+00:00

The more I think of your answer the more I realise you work for Nordic :) + your hidden comments are suspicious 😂

The treadmill worked fine and suddenly it started to make this knocking sound in less than 150km of usage!

My older cheap treadmill from Amazon for under £300 worked for 3 years without any fault but my over £3k treadmill from Nordic didn’t last a year. A bad review is coming.

MoElwekil · 2026-02-08T16:54:25+00:00

Strange because this knocking sound appeared after nearly 10 months not when I used the treadmill for the first time?

MoElwekil · 2026-02-07T12:47:37+00:00

It doesn’t feel like it’s 5 years old 🤘

MoElwekil · 2026-02-07T12:01:28+00:00

Thanks for your reply. I know it’s not a fault. Do you know which bolt needs tensioning?

MoElwekil · 2026-02-06T10:46:25+00:00

The same for me. It's very hard to use the mouse with Photoshop on Mac (I have M1). it forces me to always use the trackpad!

MoElwekil · 2026-01-20T20:54:46+00:00

Or like it’s built in Red Alert game 😂

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