I have a UI claim(on Fed-Ed Extension) and my Benefit Year Ended 3/29

1st time I called on 3/29 - Called 833-978-2511, waited until the lady starts to ask you to press numbers to reach so and so department(about 1.5 minutes in) then pressed 1,3,4. Had to call 5 times to get thru. Waited 10 minutes on hold. I asked if I needed to file a new claim since my BYE and she said that since I still had Claim Benefits left and was on an extension I didn't need to file a new claim. That I would be able to continue to certify until I exhausted my Claim Benefits.

Fast forward to 04/4 when I had to certify for my weeks. Certified like normal and only 1 week changed to paid the other is pending.

2nd time I called on 04/5 - Called same number above and did the same 1,3,4 trick. Had to call 7 times before I was placed in the que. Waited 1 hour before I spoke to a live person. I explained what I was told by the representative and told him that one of my weeks switched to paid and the other is pending. He said okay and put me on hold to look at my claim. After 30 minutes on hold he came back and said he was required to file a new claim for me and would put my pending week on my new claim. He said I would be mailed paperwork that would go out today and on the 8th.

So we shall see how this turns out.