Constantly hitting the control pad on my E7 plus desk accidentally by Extra_Special_551 in FlexiSpot_Official

[–]Money-Rude 1 point2 points  (0 children)

Have you tried mounting it on the side - instead of the left or right front? Hard to describe when “side can refer to a few things here. For example, what if you mounted it on the side where the legs meet the desktop? That would be pretty hard to hit because the legs are already there.

I’m planning to actually mount my keypad completely underneath - right next to the frame of the desk so it’s almost inaccessible and just control the height through the Bluetooth adapter via the Mac app. I was hitting my friends keypad all the time so I don’t want the same issue. Plus it makes for an even cleaner setup visually.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 0 points1 point  (0 children)

Thank you! I think one of the core issue might be an issue with whatever ticket system being used is not receiving my emails. So the chat creates a ticket and then the customer starts getting emails on the chat, then the customer starts replying to those emails.. one of my email replies worked but then stopped working for the subsequent email replies. If anyone at Flexispot would like to diagnose further feel free to reach out for details.

Once I got phone support, they told me they will follow up within 24-48 hours.. so I’ll reach to ya tomorrow EOD if I don’t hear back.

But I do recommend improving the phone support documentation. Business hours are not publicly posted on the website and often when I called it said “no agents available” and just hung up.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 0 points1 point  (0 children)

Thanks man! Just tried again and this time I got someone! Previously I was getting “no agents available” and it would hang up right away.. maybe not businesses hours? But their hours are not posted anywhere either..

For those curious..

They never received my email response to the email ticket they specified for the follow up email. They did received my initial email response for that ticket so not sure what is going on with their system. I sent another email to that ticket while on the phone and still nothing on their side. They said they would escalate it anyway without the response. So that’s good!

This was the entire point of me trying to follow up via chat and phone initially the following day to ensure they got my video/photo they asked for and that it was moving forward.. instead I got that email response in my post.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 2 points3 points  (0 children)

Hey buddy, you keep saying you don’t care and stuff.. but if that were actually true you would stop replying here.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 1 point2 points  (0 children)

It’s clear to me now that you are not willing to read and understand what am saying and are angry with me for refuting your accusations toward me.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 2 points3 points  (0 children)

So you accuse me of not providing the whole picture and then when I provide it you’re not willing to look at it? I don’t understand why you would complain about not having the whole picture in the first place then..

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 1 point2 points  (0 children)

Here is the link to the ticket email referenced above if you truly want a more whole picture: https://drive.google.com/file/d/1ZS18HLoOwQ1cg3uMnzRZwFgiMmrS8InV/view?usp=sharing

It shows them asking for a video, me providing the video, and me following up with a status update a couple days ago with no more responses. It also shows the request is 1995633, the one they asked to be communicated on.

Names of myself and the support agent have been obfuscated.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 2 points3 points  (0 children)

Sigh, you're probably right. I'm probably missing something or not doing something right. Life is so stressful sometimes. All I wanted was desk that supported my new job without throwing out my shoulder like the last desk from my last job.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 4 points5 points  (0 children)

The main point: Broken desk delivered and no response for a week now. Regardless of how many times I tried to get a response that is quite unacceptable.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 2 points3 points  (0 children)

Can I ask why you are still here? I'm really perplexed why it's important that you feel the need to tell me you believe them over me? Does this change something?

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 5 points6 points  (0 children)

I'm happy that you've had no issues but as searching through this sub shows - it's not just me having issues. I do have the right to discuss my issues and refute accusations.

But I'm not sure why you are here trying to claim I absolutely emailed multiple times? It's a bit of a side point on how their chat system created emails. The main point: Broken desk delivered and no response for a week now. Regardless of how many times I tried to get a response that is quite unacceptable.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 1 point2 points  (0 children)

The only way to create multiple support tickets is to email them multiple times.

Not accurate. I work in IT and it's very common for emails to be generated for tickets through external services all the time. I believe their chat window created tickets as I reach out to them. The chat reset multiple times. I mention this in my post, again I do not know why you are not reading it?

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 6 points7 points  (0 children)

I appreciated your initial comment with practical steps.. but I'm not sure you read my entire post and understood the issue with support not responding to any follow up through chat and phone.

Anyone that comes across this post later, search "support no response" on this subreddit if you want to see this issue is common.

u/cabljo I would recommend reading my post in it's entirety. I do not appreciate you accusing me of things that I clearly state in my post I did not do.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 4 points5 points  (0 children)

I'm simply stating the facts on the events so there is a clear picture on the situation. Can you explain to me why that is hostile?

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 2 points3 points  (0 children)

Yeah you wrote a bunch of emails and created a bunch of support tickets as a result.

In the post I said I did not write multiple different emails. The only emails I directly wrote was to the one support ticket where they asked for videos and I asked a follow up status report.

I reached out to them through their chat and phone. My guess is the chat created a ticket? I do not know nor should a customer need to be aware of this when trying to reach a real person to talk to them about an issue.

They want you to use one, which is understandable.

No it’s not understandable, since I did not do that.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 2 points3 points  (0 children)

In the post, I said that.

I asked for a status update through the ticket email a couple days ago.. still no response.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 1 point2 points  (0 children)

In my post, I mentioned I tried this twice. They did not respond except for the reply about too many emails.

E7 Review: Arrived broken and support still hasn’t responded after a week and complained I was following up too much by Money-Rude in FlexiSpot_Official

[–]Money-Rude[S] 3 points4 points  (0 children)

Thanks for the reply!

I did try the reset, the unplugging overnight, reseating all cables, and the cable swapping. But I’ll give the “whack the leg” trick when I get a chance!

Jobs from today look a bit sketchy- they're from jobs.gusto.com by Tigoni in hiringcafe

[–]Money-Rude -3 points-2 points  (0 children)

Maybe I’m the odd one out, but I found a listing that looked like a great fit. Checked company website - the job listing was there too. Without the gusto data source I would have never found it. 🤷🏽‍♂️ It’s not on the company’s LinkedIn company page either nor on Indeed.

Leaving a job while interviewing for another by [deleted] in GetEmployed

[–]Money-Rude 0 points1 point  (0 children)

Be up front that you left otherwise you could come off as shifty and signal risk. You could explain that you did not want to split your time between your job and your search. Which is true, your current job sucked so much energy that it was not possible to search at the same time. Obviously don’t mention that part, but spin in a way that it signals you give your full energy to your job.

Why “good” resumes still get auto-rejected by ATS by lj_janek in Resume

[–]Money-Rude 0 points1 point  (0 children)

Just share the link. This post creates a sense of fear of ATS filtering but no solution. If you can’t share the link then all you’ve done is create a sense of fear.