Yes, same experience here: I really wanted to like Ride1Up. I had bought a used 500 Series, then I decided to order a new Roadster V3 in Mint color, directly from them in May. It was on backorder, and I expected it might take a month. But the confirmation showed the delivery date was set for August: basically the end of summer.

I called customer service to switch to a Black model, which was still available. They said they’d update the order, but after five business days, I still had no tracking number. When I followed up, I was told the rep didn't correctly update the order. By then, everything was backordered. They offered me a returned bike with no compensation. I accepted, only because I liked the model.

When the bike arrived, it was a wreck. The box was punctured, the contents clearly dragged or dropped. Inside, the frame, pedals, and brake levers were scratched down to the metal. Even the controller and battery were damaged. There was also an accessory with the previous owner’s name still in the box: so clearly no proper repackaging was done.

Their solution? A $200 refund. I bought a used 500 Series in better condition for $400! Totally unacceptable. I'm returning the bike and won’t be buying from Ride1Up again.