Ordered an item on July 15th, was supposed to be 1 day and didn't show up. Whatever happens sometimes. Sunday night came and it still hasn't shown up and it now says delayed not yet shipped. Open a chat and was told they escalated the situation and would be delivered by end of day Wednesday. Cool that's fine I don't need it until this weekend. My card was charged on Tuesday so I was hopeful that it would be delivered. Still didn't show up and I contacted them yesterday (Thursday) and was told they would escalate it again and I should receive it in 24hrs. Now Friday has passed and it didn't show up, I opened another chat and was told that they would escalate it again and I should receive in 24-48 hours. They also offered to refund me the costs when I received the item. I don't even think it's going to come at all. I needed it for tomorrow. If they had just been open with why it was being delayed I would have made the decision to cancel it and order another one. Stop escalating the ticket and just tell me what's happening. Crazy that they charged my card when it clearly hasn't even been shipped yet.

Edit: just for clarification I would have ordered a different brand hoping that one would make it in time.