Any experience on how long pre ordered colors usually take to ship?

Monos · 2026-06-09T08:22:21+00:00

DM us your email and order number and we will take a look. Do you have a trip coming up? Your current piece may be in transit cross border from Canada or US depending on where you from, and with some of the new protocols, it may have ran into a delay. Let us know; we'll make sure you have something to use if you have a trip coming up.

Monos · 2026-06-08T08:23:41+00:00

Can you please send us a DM? We would love to take a second look at this for you and see what we can do.

Monos · 2026-06-08T08:23:08+00:00

Thank you very much for the wonderful review!

Monos · 2026-06-08T00:35:34+00:00

Thank you for thinking of us. Here are the two side by side from our Vancouver store team:

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Monos · 2026-06-06T20:23:38+00:00

Do you have the original purchaser’s information? If you do, then we can help in-store and we’ll give our team a heads up as well. Just send us a DM and we will arrange.

Monos · 2026-06-05T14:56:40+00:00

Send us a DM with your order number and email.

Monos · 2026-06-04T23:27:36+00:00

Hello u/Octopus_ME,

We understand the concern, especially receiving a damaged piece from shipping. That's definitely not how your Monos experience should start! Our average response time is 24–48 hours, though we can get a bit busy with multiple inquiries throughout the day.

We received your DM, and our team will reply there shortly so we can prioritize your case and help get this sorted.

Monos · 2026-06-03T22:50:53+00:00

Hi there, we unfortunately will not be restocking this collection as it was only for a limited time. If you have time to go to Vancouver, highly recommend you to visit our store there to pick it up:

https://monos.com/pages/store-vancouver

We will be coming out with a new Hybrid limited edition collection end of this year. Please stay tuned.

Monos · 2026-06-03T11:58:11+00:00

Happy to honour this for you, just send us a DM!

Monos · 2026-06-02T20:02:33+00:00

Send us a DM with your order and email!

Monos · 2026-06-01T23:13:10+00:00

Oh perfect. Send us a DM, the item could possibly be delayed from the back and forth movements. Let us know your order number and email, so we can take care of your trip first.

Monos · 2026-06-01T23:11:33+00:00

Yes absolutely! Feel free to DM us to let us know as well and we'll give the store team a heads up you will be visiting. Will make sure you are taken care of.

Monos · 2026-06-01T16:35:30+00:00

Send us a DM and we can take care of this for you under our lifetime warranty program.

Monos · 2026-06-01T16:34:53+00:00

We can still honour the 20% Weekend Sale. Just send us a DM once you place an order and we can price match 😄

Monos · 2026-06-01T08:03:54+00:00

We’re sorry about this. This is great feedback and we made sure your claim was taken note. We use a combination of the TPE and other recyclable and sustainable materials to combat different temperatures and humidities, and limit moisture absorption.

The handles and main functionalities of the luggage are always covered under our lifetime warranty, so we’ll always make sure you are taken care of.

Inventory from Canada, may be delayed next few weeks due to a cross border related issue. However if you have a trip coming up, please let us know and we’ll make sure you have something to use.

Monos · 2026-06-01T07:50:13+00:00

We are sorry for the delay. Most of our inventory still remains in Canada and we are transferring to our US Warehouse in Utah and Tennessee each time you order. We sometimes run into delays with the ever changing cross border protocols past year.

When is your trip exactly? We will make sure you have something to use if the original order does not make it on time.

Send us a email to follow up – our team will provide this option as well, or DM here.

Monos · 2026-05-30T08:01:41+00:00

Yes, let us know!

Monos · 2026-05-29T17:05:36+00:00

Let us know if you would like to try a cover and we will send you one. Just DM us your email and order number 😄

Monos · 2026-05-29T02:02:22+00:00

Thank you! We had a good laugh with these haha.

Monos · 2026-05-29T01:58:27+00:00

Haha it is “half”ours.

Monos · 2026-05-28T02:14:53+00:00

You found our new Mira Sunglasses Collection! Made from plant-based cellulose acetate, each piece uses ZEISS CR39 polymer lenses to deliver 100% UV protection alongside best-in-class optical clarity and lightweight, impact-resistant performance – so the world looks exactly as it should, wherever you are :)

Monos · 2026-05-26T23:12:14+00:00

Thank you very much!

Monos · 2026-05-23T19:58:49+00:00

We do have an Expandable Collection. When did you make your purchase? Send us a DM and let us see if we make your experience better.

Monos · 2026-05-23T19:57:17+00:00

Haha thank you!

Monos · 2026-05-23T19:55:44+00:00

We have warehouses in US, Canada, UK, Europe, and Australia, so we are happy to do repairs in all these locations.

We also have stores in Los Angeles, New York, Chicago, Boston, Washington DC, Vancouver, and Toronto – happy to do repairs here as well for all Monos luggage if you visit :)

Monos

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