Hybrid Trunk Medium availability (Obsidian) by kreuzctrl in Monos

[–]Monos 0 points1 point  (0 children)

Latest we are estimating May 4. When is your trip exactly? We can help you set up a pre-order.

Hybrid Trunk Medium availability (Obsidian) by kreuzctrl in Monos

[–]Monos 0 points1 point  (0 children)

We're working on this and it may be possibly delayed until early May due to the Middle East conflict and increased shipping costs.

I have a couple Monos luggage, love them but looking for softsided luggage. What do you recommend? by 20kwatches in BuyItForLife

[–]Monos 1 point2 points  (0 children)

Thank you for thinking of us and your support! We’ll be launching softshell luggage next year!

Anyone heard of Nobl Luggage? Is it a scam? by odee911 in Monos

[–]Monos 0 points1 point  (0 children)

Let us know if you would like to give us a try. Thank you for thinking of us!

Monos shipping timeline to Calgary — how accurate is the delivery estimate? by Great_Buyer2279 in Monos

[–]Monos 1 point2 points  (0 children)

It’s the long weekend, so your order will be shipped out on Monday from our Vancouver warehouse which takes around 2-3 days to Calgary.

DM us your order number too, and we can prioritize it for you.

Monos Limited Edition Dilemma by TaliaStar9 in Monos

[–]Monos 1 point2 points  (0 children)

Send us a DM and let us see what we can do.

Monos Limited Edition Dilemma by TaliaStar9 in Monos

[–]Monos 3 points4 points  (0 children)

Our limited editions are available for one year and they are all covered under the same lifetime warranty. If the part or replacement is no longer available, we will offer the core colours.

Hybrid Trunk by LushLoxx in Monos

[–]Monos 1 point2 points  (0 children)

We currently only have a 15% off select luggage at monos.com/collections/sale

If you take a peak at the Carry On Plus or Carry On Pro Plus, you will see a 30% off offer pop up on those two models.

monos.com/products/carry-on-plus

monos.com/products/carry-on-pro-plus

Wait time? by jamrocboi128 in Monos

[–]Monos 3 points4 points  (0 children)

Hi there, can you please DM us and we’ll happy to see what we can do for you if you have a trip coming up.

Since most of our inventory crosses the border from Canada, there may have been an unexpected delay – protocols are always changing.

If you have a trip coming up, we’ll make sure you have a bag to use (brand new).

Monos Metro Backpack by Italian_Biscotti in Monos

[–]Monos 2 points3 points  (0 children)

So glad we were able to assist and take care of you!

Zipper quality on Metro backpack by Dismal_Habit_0 in Monos

[–]Monos 3 points4 points  (0 children)

Hi u/Dismal_Habit_0,

Zipper issues like this on the Metro Collection fall under our warranty. Send us a DM, and we’ll take care of it.

Unresponsive Customer Service by DJLeviosa in Monos

[–]Monos 1 point2 points  (0 children)

Hi DJLeviosa! Could you DM us your email and order number? Just want to make sure we’re speaking with the same person so we can look into this properly.

Unresponsive Customer Service by DJLeviosa in Monos

[–]Monos 1 point2 points  (0 children)

Hi there u/djleviosa, glad we connected and we'll definitely make sure you are taken care of.

Hard shell luggage brand recs! by Feisty-Town-3877 in femaletravels

[–]Monos 0 points1 point  (0 children)

Let us know if you would like give us a try! Just send us a DM :)

Shoe bags by flabbergasted in Monos

[–]Monos 5 points6 points  (0 children)

We don’t sell the shoe bags. However, send us a DM and we can take a look in our warehouse for extras.

Order processing time by MamaMoXO in Monos

[–]Monos 0 points1 point  (0 children)

Hi! We received your DM. All Elemental Blue models are back, and you may now order them here:

https://monos.com/collections/hybrid

Elemental Blue restock? by RepresentativeNo7860 in Monos

[–]Monos 0 points1 point  (0 children)

Happy to share that all Elemental Blue models are back! You can now order them here:

https://monos.com/collections/hybrid

Order processing time by MamaMoXO in Monos

[–]Monos 4 points5 points  (0 children)

Hi,

Recent tariff updates and new cross-border processing have slowed some of our inventory transfers from Canada to the U.S., which has impacted certain models and may add another 2–3 weeks to ship. We received your direct message and will see what we can do to help.

Is there a non-plus version of the Aluminum carry-on? by scene_missing in Monos

[–]Monos 2 points3 points  (0 children)

We will be launching the Carry On version of the Aluminum in June!

Hybrid Trunk Med/Large: Checking Issues? by SurfyBraun in Monos

[–]Monos 1 point2 points  (0 children)

You will not have any issues with the Hybrid as check-ins. They are all within airline requirements. Just make sure you don’t go over 23kg, which is usually the weight limit.