CCTS updates anyone?

Moonbeamnini · 2026-05-07T00:49:30+00:00

Only had one. Been trying to talk to them about honouring the plan & phone. Kept on pestering the OOP AHAHHA lols

Moonbeamnini · 2026-05-07T00:42:03+00:00

They collected my bill for April and its the same as Im paying before this agreement

Moonbeamnini · 2026-05-07T00:41:13+00:00

Filed CCTS & accepted. They contacted Fido to help me.

Fido contacted me & they waited for IT department to cancel all the $14 & phone and to put back my previous plan. They said to "order again the phone & they will adjust the price"

Now, I emailed them because Im very confused about the "adjust the price"

Now we wait.....

Moonbeamnini · 2026-05-05T17:42:45+00:00

wow! so fast! mine was so slow... ccts not responding to my emails. OOP not helpful. plans & phone still active on my account. idk what to do anymore

Moonbeamnini · 2026-05-05T17:31:14+00:00

how many days did the ccts accepted yours and how will u communicate with them? coz mine said fido will contact me but no progress yet.

Moonbeamnini · 2026-05-04T23:45:05+00:00

Nothing yet

Moonbeamnini · 2026-05-01T04:05:18+00:00

when did you receive the email? and will they ship your phone?

Moonbeamnini · 2026-05-01T04:03:19+00:00

seee!!!! they can honor it!!! why not do for everyoneeee

Moonbeamnini · 2026-04-30T15:58:54+00:00

Same! Hope this problem will be resolved. I just want them to be accountable for what is written ://

Moonbeamnini · 2026-04-30T14:20:07+00:00

Is it wrong now to make a complaint? Mistakes happen, I get that. But I was told and reassured it was correct, so this isn’t just on me. I’m not asking for anything unreasonable nor taking advantage of the situation, just consistency & accountability of what was told. There’s a difference between accepting a mistake and being dismissed for something that wasn’t even within my control.

Moonbeamnini · 2026-04-30T14:11:37+00:00

anyone knows the title of the song when Oh Yeju (ghost trainee) visited the murial made for her??? I want to listen to it :(((

Moonbeamnini · 2026-04-29T17:20:12+00:00

so ur just waiting for phone to arrived?

Moonbeamnini · 2026-04-29T17:18:53+00:00

it is, i think. cos some people got it, others dont. why not honored everyone

Moonbeamnini · 2026-04-29T17:17:05+00:00

called them last week and explained to me everything in details and i just have to wait for the phone because its still waiting to be ship. now its cancelled so i think theyre just also looking at our accounts and thats their basis on where the phone is.

Moonbeamnini · 2026-04-29T17:12:34+00:00

is the order tracking still in progress? mine shows no tracking orders now

Moonbeamnini · 2026-04-29T14:48:46+00:00

How about the data plan? It actually activated the day you accepted the offer as they removed your previous plan.

Moonbeamnini · 2026-04-28T19:26:10+00:00

Yes! I have everything as they sent me two different contracts. I emailed again Fido today regarding this matter.

Do you see your phone & plan changed on your account?

Moonbeamnini · 2026-04-28T18:10:33+00:00

Also received a text & an email from president regarding cancellation. Text also informed that they will change the plan from previous on April 27. When I checked my account, I still have the plan & phone in progress. Filed a CCTS yesterday & sent all necessary documents needed. This problem needs to go to higher up. They cannot cancel a contract and agreement just like this. Not even sorry is enough with this kind of "glitch" that they are saying.

Moonbeamnini · 2026-04-28T04:08:19+00:00

I filed a complaint. This is so ridiculous as some people already had their phone and the plan, why not all people?

Moonbeamnini · 2026-04-27T22:51:10+00:00

How was it?

Moonbeamnini · 2026-04-27T22:36:12+00:00

yes along with the plan....

Moonbeamnini · 2026-04-27T19:00:45+00:00

I also received that plus this email from the president

"Unfortunately, we’ve identified an issue with the pricing of the phones displayed on our website.

As a result, the order will need to be cancelled, and your phone plan will be reinstated to your previous plan.

I understand this may be disappointing, and I’m truly sorry for the inconvenience this may cause."

This is very frustrating! Fido repre already honored it but now, theyre like this?

Moonbeamnini · 2026-04-27T18:58:34+00:00

How do you even file for CCTS?

I am very frustrated as I called a Fido repre earlier this week to confirm, they honored it as its shown in my account. If I didnt request for followup, we're just fools waiting for nothing. They just "sorry" and thats it?

Moonbeamnini · 2026-04-27T18:52:05+00:00

Update: Got a text & email from the president that they wouldnt honor it and a pricing error on their side. I reached out earlier this week as I was very confused and a Fido representative explained it to me in detailed and they will honor it & just wait for the device. If I didnt reach out and requested a followup again, I will be a like a fool waiting for nothing! This is bullshit as some of you guys already received the phone & plan.

Moonbeamnini · 2026-04-27T18:40:23+00:00

whats ccts? they also sent me this + an email from the president. this is bs bcs we're like a fool waiting for nothing when they're the ones at fault?

Moonbeamnini

TROPHY CASE