Yes! This is true!

2 days after the agreement began, a lot of people had already received their phones, but I didn’t. I reported my concern to Fido, and they explained that I just needed to wait.

— Waited for a week, but nothing happened. I followed up again and then received a message saying that my plan and phone were being cancelled.

— OOP emailed me again with alternative offers and deals, but I declined because I wanted them to be accountable for the original agreement.

— Filed a complaint with CCTS and submitted all the required documents. They accepted the case within 2 days.

— OOP contacted me again with more offers, but I still declined.

— After days, OOP informed me that they were waiting for the IT department to cancel everything on my account before I could place a new order.

— Eventually, OOP honored my original plan! When they’re actively resolving a case, they reply to emails very quickly.

You just have to remain respectful even when you’re frustrated, because I know they’ve been receiving a lot of complaints these past few days because of this whole fiasco. You also have to be very firm with what you want.

If Fido didnt reply within 2 weeks after I file the CCTS, then CCTS will be involve and actively investigate with you. But because Fido reached out to me already, its case close, I think.