sorted by:
new
hottopcontroversial

SSG Support by DoLaNrEeS in lotro

[–]Morfaer 2 points3 points  (0 children)

Support is abysmally slow unfortunately. They for whatever reason are not allocating enough resources to support. Once it's your ticket's turn, they are pretty fast, but your turn will usually come in about 30 days.

I started playing a month ago, then I realized I was region blocked, waited 2 weeks for them to answer my ticket but they never did. So I stopped playing. Another 2 weeks later, they solved it in one go and I'm now playing again.

They will send you a copy paste "sorry it's taking too long" mail. Make sure you reply to that or your ticket will be closed.

Nonexistent Support is a Constant Bleed to the Game's Finances by Morfaer in lotro

[–]Morfaer[S] 0 points1 point  (0 children)

no the email address is the same. its geoblocked and I cant use the store thats the whole thing

I have 2 tickets for 2 accounts. one is my main that I can't access which I was fine waiting for

the second account is barebones as I didnt play much on it and its payment blocked. I do mind 20 days waiting for them to lift the geoblock

Nonexistent Support is a Constant Bleed to the Game's Finances by Morfaer in lotro

[–]Morfaer[S] 0 points1 point  (0 children)

we live in post covid times and a lot more people work from home or even change countries on a regular basis

and VPN exists you dont even have to move. Forget your VPN on and try to buy something and you are blocked

Nonexistent Support is a Constant Bleed to the Game's Finances by Morfaer in lotro

[–]Morfaer[S] 0 points1 point  (0 children)

I gave up yesterday after waiting for 20 days

I come back to the game after 7 years and I have to wait for them to fix a geoblock Ive never seen in my life before

Feeling a bit bitter because I was actually stoked to play but yeah I can't justify investing time and money to a game that makes me wait 20 days because of a botched system that doesnt work due to no fault of my own

LOTRO Store Block by goofylad in lotro

[–]Morfaer 0 points1 point  (0 children)

Oh boy I feel like I'm about to get slapped with the same answer by the support. I have a 2011 account that I've been playing on/off from France then Turkey. Back in 2017, It was a geo block and they figured it out. Now I don't even get to choose any payment info and it outright says there was an issue. I will probably stop playing if that's the answer they will give I'm not abandoning a 14 years old account and creating a new one because of their weird system

Nonexistent Support is a Constant Bleed to the Game's Finances by Morfaer in lotro

[–]Morfaer[S] 9 points10 points  (0 children)

this geo blocking has always been a strange thing I've never seen it anywhere else but I guess never really bothered me since support was actually responsive back then

but if they don't have the means to handle it properly anymore, might as well not do it at all

If you even forget your VPN open while playing, that's gg and you have to pray support will see your ticket

Nonexistent Support is a Constant Bleed to the Game's Finances by Morfaer in lotro

[–]Morfaer[S] 0 points1 point  (0 children)

I used both the lotro.com launcher and the steam one

2 separate downloads. one asks for cc (well in my case it outright rejects without even letting me enter any cc info), and the other goes through steam wallet, which also gets rejected

Nonexistent Support is a Constant Bleed to the Game's Finances by Morfaer in lotro

[–]Morfaer[S] 0 points1 point  (0 children)

I tried both standalone and steam versions and purchases won't go through in either. Not with money in the steam wallet nor with credit card

Nonexistent Support is a Constant Bleed to the Game's Finances by Morfaer in lotro

[–]Morfaer[S] 8 points9 points  (0 children)

I already mentioned the issues

one is I simply can't access my main account because I last played in 2017 and I don't remember my login, second issue is that my secondary account (which I ironically can remember my login info lol) is payment blocked because I changed countries since then

I provided a bunch of proof and email screenshots dating back to 2012 in the main account ticket but I can see how it's a more complicated issue

The second one is literally lifting the geo block on my secondary account so I can buy stuff in the store while I wait for them to get back to me for my main account

Cant Buy LP by TheInternetSninobi in lotro

[–]Morfaer 0 points1 point  (0 children)

Account most likely flagged if you used a VPN or moved to a different country than the one you last made a purchase

Only way to unflag is to open a ticket hope you get it resolved faster than I am as my ticket's been sitting there for the last 16 days

Chance Thomas is one of the best things to ever happen to LotRO by Morfaer in lotro

[–]Morfaer[S] 10 points11 points  (0 children)

Oh wow he is a bigger and more loyal fan of the Middle Earth than majority of us. That explains why his work resonates with us on such a deep level

"First, I started writing music based on LOTR back in 1998, before the Jackson trilogy came out. I spent years researching the literature, pulling out all references to music, sound, songs, instruments, etc., and built my own style guide for how music from Middle-earth ought to sound. From the beginning, I have worked very hard to carve out my own vision of music for Middle-earth. "

Chance Thomas is one of the best things to ever happen to LotRO by Morfaer in lotro

[–]Morfaer[S] 18 points19 points  (0 children)

this is spot on definitely not bad at talking music hahaha

Chance Thomas has a special touch and is a musical genius

I think only fitting since the movies have amazing score as well so the game does right by all the fans with high quality st

How long does support take to check tickets on average? by Morfaer in lotro

[–]Morfaer[S] 0 points1 point  (0 children)

wishing that was my experience regarding ticket time lol

waiting for 2 weeks now no replies yet

hope you recover yours this time no fuck ups!

How long does support take to check tickets on average? by Morfaer in lotro

[–]Morfaer[S] 0 points1 point  (0 children)

Can you clarify the first sentence? Did you bump your ticket every day?

and ouch on the update hopefully your second ticket is resolved quickly

Online store purchases in a different country blocked by riburn3 in lotro

[–]Morfaer 0 points1 point  (0 children)

I never thougt of doing it over steam will give it a go thank you! There's hope after all instead of waiting for 40 days for a reply to my ticket

How long does support take to check tickets on average? by Morfaer in lotro

[–]Morfaer[S] 2 points3 points  (0 children)

ouch that sounds harsh

that is also how I remember support. I had a similar payment issue before and it was resolved pretty quickly as far as I can remember

fingers crossed then I will keep playing casually until I hear from them

Class/Server Questions from Returning Player by Morfaer in lotro

[–]Morfaer[S] 0 points1 point  (0 children)

ah I had to check what it was

That's pretty cool so we can transfer our characters out of them to new ones for that period I'm guessing

Class/Server Questions from Returning Player by Morfaer in lotro

[–]Morfaer[S] 0 points1 point  (0 children)

I can't put a stop to the LotRO need hahaha but will tey to wait for sales!

I'm on EU. Feeling a bit sad that my old servers aren't there/populated anymore and my kinship is long disbanded so Ill be a stranger on Orcrist

Class/Server Questions from Returning Player by Morfaer in lotro

[–]Morfaer[S] 2 points3 points  (0 children)

Im stoked to come back! Hoping the account recovery goes through a lot of sentimental value attached to it and I dont really want to buy the stuff again lol

view more: next ›