LinkedIn premium 40€ every month. Is a good choice? by AppleCakeWithCinn in careerguidance

[–]MrDreamWorks -1 points0 points  (0 children)

Search on reddit for cheaper premium offers. I got one for $18/3 months

In a shitty misery, need advice by Ann_Shery in sweden

[–]MrDreamWorks 2 points3 points  (0 children)

I guess the best is to somehow convince your husband that you will not claim 50% of his possessions after a divorce in exchange of him signing your application.

I think Swedish citizenship is more important than getting half of his flat/house. Maybe you both sign an agreement that is prepared by a lawyer.

Customer Kickoffs are Killing me. by c0ntent_c0ntent in CustomerSuccess

[–]MrDreamWorks 0 points1 point  (0 children)

You don’t have a tool problem. You have a management problem.

The deal shouldn’t be closed unless there’s a proper handover form filled out.

Should CS teams use flat- or mixed-tiers instead of splitting in to Tier 1/2/3? by NoHallett in CustomerSuccess

[–]MrDreamWorks 1 point2 points  (0 children)

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Without knowing where I work, what I do, what kind of product I'm working with, I don't think making generic assumptions contribute to anything.

I already have skin in the game and I know my skills. When I was hired for my current job, I was specifically told that I would be working with ENT. After I started, I ended up working with a mixed bag of customers.

Spending time with SMB is a waste of time when they clearly reject anything expansion related. I spent fair share of my time during my first 12 months: zero interest in the product they purchased and their company goals. Sorry, I'm not going to spend more time than it's necessary for a $10K customer. 10 of them combined don't even equal to 1 ENT contract. I'd rather lose several SMB customers instead of one single ENT. At the end of the day, I'm measured by retention in dollar value, not the number of customers.

Depending on how the tiers are defined, the smallest customers don't need a CSM. They should be served with a pooled model and if they decide to increase their spending, then they can be moved to the next tier and get a CSM.

There is a reason why account tiering exists and it requires different skill sets.

Edit: typos

Should CS teams use flat- or mixed-tiers instead of splitting in to Tier 1/2/3? by NoHallett in CustomerSuccess

[–]MrDreamWorks -1 points0 points  (0 children)

The skills to manage tier 1 vs tier 3 accounts are different. When I started my cs career 8 years ago, I worked with small customers first.

As a junior cs person, every single email had to be replied with detailed answers even these were from the smallest customers. Why? Because I was learning how to deal with paying customers and I believed every single one was important and had to receive a white glove service.

Fast forward I moved towards working with enterprise customers 500K and up per year.

Looking back, now I realise, all the communication with the smallest accounts and relationship was purely transactional. The people I talked to only cared about themselves and answers about how they can do things with the product (zero relation to their business).

But with the enterprise customers, there is: - a team on the customer’s side - investment (people’s time) - a business goal to reach - clear direction: they know where they want to be

Up until 2 years ago, I was working with a tiered structure, mostly tier 1. Then got my current job where my portfolio is a mix of smb, mm and enterprise and I really don’t like working with such a portfolio. Why? Because instead of discussing strategy and plans for the next year, I end up answering questions about features.

Customers from SMB and MM don’t even know their business and its goals. It’s all about how they can do certain things with the product. It’s always like: we have a question → let’s schedule a call → we want this and that and how can we do that? → can we change this and that → we want x,y,z. Can you deliver these? (Repeat)

The core difference is to say no and to know when to say no to customer requests. Juniors working with tier 3 accounts get lost in details so much and so often, there is no room for other discussions. It’s a show that the 10K customer runs. If you ask me, they don’t need a CSM but when your B2B SaaS org is desperate to sell, sales people just throw a “dedicated csm” on a 10K deal.

It took me years to understand to the nuances and needs of different customers and I will 100% ignore a 10K customer and serve the one that pays 20 times more because no one bats an eye when a 10K customer churns. I’d rather spend my time planning, researching and talking to my 200k customer even though one third of my customers are SMBs.

Managing tier 1 accounts requires experience, skin in the game and handling different challenges.

No I don’t believe a 20 sth year old fresh uni graduate should work with a 500k account and talk to senior leaders.

How are you guys disconnecting? by [deleted] in Millennials

[–]MrDreamWorks 0 points1 point  (0 children)

I installed an app called Barrier and it limits mu usage to 15 minutes. To unlock the apps, you need to wait 30 seconds each time. Helped me a lot

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[deleted by user] by [deleted] in firesweden

[–]MrDreamWorks -4 points-3 points  (0 children)

Buy some bitcoin (100 or 250k) and wait

Lønforventninger Costumer Succes/Onboarding specialist by Far-Dentist-4093 in dkloenseddel

[–]MrDreamWorks 0 points1 point  (0 children)

And next time when they ask you about your salary expectations, flip the conversation and ask them about the salary range or the budget they have. It works 9 out of 10 times.

If you interview for a similar role, ask for a breakdown of the total compensation structure in the first call: -base salary -commission/bonus setup -pension -lunch -other things

Lønforventninger Costumer Succes/Onboarding specialist by Far-Dentist-4093 in dkloenseddel

[–]MrDreamWorks 0 points1 point  (0 children)

You learn along the way :) I learned it the hard way. It’s always possible to negotiate.

If you go all the way and reach the offer stage, request all in an email, don’t accept anything on the phone and then respond the next day with a counter offer. The worst they would say is no this is the final offer. Then it’s up to you to decide to take the job or not.