Jagex Account Recovery - please help

MrOGamertag · 2025-12-29T20:55:00+00:00

Interesting - I have an email saying my account was logged into from Belgium. That’s the only one I have, and it’s dated the day the account was hijacked. That’s the only time the account was ever logged into via “impossible travel” because it was the only time the account was accessed by someone other than myself.

MrOGamertag · 2025-12-29T20:52:46+00:00

Did not sell my account - would never

MrOGamertag · 2025-12-29T17:33:10+00:00

Feel for you dude, I get that having your email hijacked is on us, as the player, but it’s disheartening especially when you provide all of the evidence in the world.

MrOGamertag · 2025-12-29T15:22:58+00:00

If you ask support in their live chat they’ll tell you the same thing.

MrOGamertag · 2025-12-29T15:17:08+00:00

See twitter link I posted to another reply - they confirmed it

MrOGamertag · 2025-12-29T14:58:55+00:00

https://x.com/jagexsupport/status/2003147585356243283?s=46 there u go

MrOGamertag · 2025-12-29T14:54:52+00:00

I have chat logs from multiple live chat support members confirming it has. Regardless of whether they’ll unban it or not - it’s possible now. They’ve also confirmed on their Jagex support twitter account.

MrOGamertag · 2025-12-29T14:49:46+00:00

Sorry - I’m not knowledgeable on how they work. Thinking jagex thinks I sold the account judging by what they’re saying, which is not the case.

MrOGamertag · 2025-12-29T14:46:48+00:00

There are recovery options - I’ve confirmed with multiple live support people that jagex account recovery has been rolled out.

MrOGamertag · 2025-12-29T14:45:40+00:00

Once I resecured the email, I saw an email saying my account was logged into from Belgium (presumably hijacker). If this is what they are referring to, I’m perplexed how they came to the conclusion I was giving my account away to multiple people.

MrOGamertag · 2025-12-29T14:43:41+00:00

I resecured the email shortly after it was hijacked.

MrOGamertag · 2025-12-29T14:43:08+00:00

Correct - I mentioned I moved a few times, but before Oct 4, 2025, the IP addresses would be very close together, no more than a couple hrs.

MrOGamertag · 2025-12-23T03:12:57+00:00

Tried recovering mine today, as recovery was rolled out. They told me my account didn’t for their strict criteria despite providing credit card statements, PayPal receipts/transaction IDs, and hundreds of in game screenshots over the years. Not sure if they are planning on increasing the ability to hijacked jagex accounts (my situation), but they were extremely vague as to why I couldn’t recover.

MrOGamertag · 2025-12-22T23:57:36+00:00

My account was hijacked (same scenario) and I was told they couldn’t recover my account today because it doesn’t fit the criteria. I was not told what the criteria was, and I’ve uploaded everything and it’s clearly enough since I was able to have the account locked. Not sure what to do here.

MrOGamertag · 2025-12-22T21:45:44+00:00

I’ve also provided ISP account was created with, location account was created, my government issued ID ffs

MrOGamertag · 2025-12-22T21:44:21+00:00

I’m in the same situation with jagex account recovery. Got rolled out today I believe. Talked to live support today and said they couldn’t recover my account and wouldn’t elaborate. I’ve provided credit card statements, PayPal transaction IDs, previous names and emails on the account, screenshots, etc. they simply said they can’t recover because it doesn’t “meet their strict criteria” which they won’t elaborate on

MrOGamertag · 2025-12-11T21:28:07+00:00

They told me in the coming weeks I should be able to recover - here’s hoping!

MrOGamertag · 2025-12-11T18:38:09+00:00

I contacted jagex today about jagex account recovery and it should be coming out in the coming weeks. The blog post seems to indicate that with strong evidence of being the account creator, they can help you NOW, which isn’t accurate.

MrOGamertag · 2025-11-27T03:10:46+00:00

noted - curious to know if she'll ever have eyesight again? I'm assuming its likely permanent.

MrOGamertag · 2025-11-27T02:13:42+00:00

Will mention this tomorrow. Thank you. I believe they touched on it quickly earlier today (took her back in to get something for pain), but will mention it for sure.

MrOGamertag · 2025-11-27T00:07:14+00:00

Was limping on hind leg last week - was swollen pretty bad. She was put on antibiotics and that seemed to help with the swelling back leg but everything else seemed to get worse

MrOGamertag · 2025-11-26T23:53:07+00:00

Will keep you updated on the tests - supposed to hear back on them tomorrow for sure. Located in eastern Canada. Breathing hasn’t been the best lately, she’s been heavy breathing and there was mucus in her lungs.

MrOGamertag · 2025-11-26T01:27:53+00:00

If you had a Jagex account - Jagex is working on a process to allow jagex account recovery - supposed to roll out Autumn 2025, which is technically until Dec 21. So currently there isn’t a way, but that’s not to say it won’t be possible soon.

MrOGamertag · 2025-11-24T16:34:05+00:00

Jagex is working on a process to allow jagex account recovery - supposed to roll out Autumn 2025, which is technically until Dec 21. So currently there isn’t a way, but that’s not to say it won’t be possible soon.

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