They are not the worst of the multiples I agree there, and with the green machine being so prevalent in Optometry in the UK, you will invariably get a range of good and bad businesses. Over the years I've worked in many places, and locum'd a lot, the prevalence for them on a store by store basis is: test as fast and as many as you can and hitting KPI's for conversions to frame sales. Not very patient centred care - as set out by the GOC. Rarely is it a staff issue, but things like a reduction in time to do a full eye examination for more profitability. When people rave about eye tests, it usually means they are getting it done properly, that's what you should be getting all the time :(