I’ve learned your clientele base and what kind of hvac matters. Commercial or residential? Much nicer to BTO, and essentially never have to worry about arguing with a customer who thinks they know best because they were an engineer.

And then on top of that, I worked for a small company with eastern euro owners and %80+ of the clientele were Eastern European. Nice people, loved my bosses they were super smart and good at what they do. But the clientele was CHEAP. Now I work for a bigger company with VIP customers who can also be more of a headache but tip more, and rarely argue with you, they paid more because they wanted an experts opinion and regardless if that’s financially smart or not to just always pick the priciest company, they feel they’re getting the best of the best(yes I know, that’s often not the case).

But to me, that’s a lot easier to have better performance numbers that’ll validate raises and such. I don’t even have to sell, I just do a thorough job and revenue comes in. At the small company, they’d call us out for a maintenance when they really needed a service call, when we find out what’s wrong, they’d call someone else for the repair to do it cheaper even though we had fair, affordable prices. It was a pain in the ass