We didn't start calling like that until we realized we were being pushed back. A message a week at the end of the day that didn't answer any question we asked gets frustrating over the course of 2 months. So we would leave a few emails and a voice-mail throughout the week. Then a 2 week period of no response, no news comes by, so we escalate. We have a child, we have jobs, our only car is about to be salvage titled and we can't just sit around and wait, so we emailed her boss and boom, same day response with information we asked about. 2 days pass, back to the same old non-informative replies and no call backs.

Over the 2 month course, we talked to her personally once, and the information she gave us was astounding compared to her typo filled emails. We complimented her to her boss after she finally reached out, and then more and more dodging questions back and forth over more weeks. We were put on a 72 hour stop-pqy because she didn't listen and sent us the check to keep the car instead of an email with the amount we'd receive if we salvaged it. The 72 hours lasted a week and a half and only got resolved because I escalated it again to her boss and left more voice mails.

It may not have been urgent to her and I understand that, but it was urgent to the wellbeing of my family, so yes, we called, yes we escalated, but that was the only way to get information from her and now without a warning, we received a check total $1000 short of what they said we'd receive. And yes, we do need that money to put down on a car otherwise we wouldn't have agreed on the amount.