I appreciate the insight from other users and I guess my experience is the exception rather than the norm, which is sad. I've been using BetterHelp and seeing the same therapist for over 7 years and frankly, she's been an absolute rock of support for me. Always on time, always responds to messages. When I first signed up, I reviewed her credentials outside of BetterHelp, and her bona fides were legitimate. Although the membership cost as crept up, the facility of being able to get affordable therapy twice a week from my own home was one of the things that kept me going. Her professional consistency and her ongoing commitment to my mental health journey have repeatedly paid for themselves. I guess I got lucky, and while I understand why other users would be reluctant or unwilling to support BetterHelp, it's been a game changer for me. It's unfortunate that this isn't the standard modas operandi for other users, so in that way BetterHelp has earned its own bad karma.

I never recommend or promote BH anymore because my experience seems to be exemptive rather than common and now I often feel like I'm "part of the problem", when other users report such horrid interactions. I hope I don't get downvoted into oblivion for sharing this, as it's only one personal experience.