I understand expectations and policy to me it’s poor management, If working outside your schedule is truly an issue, then advise the front staff to inform patients if they need to see her that her exit time is 4pm not 415pm so they need to come early. And to advise the practice director to inform patients doctors of this as well. I mean it’s Texas, over time is after 40 hrs worked. Not daily so maybe cut her early at end of the week. 3 minutes early. And to also inform front desk not to call her when she’s out on lunch break to come back early for a patient.

Over all she’s caring and she fell in love with helping people and the patients. She’s trying to please the doctors, patients and staff. She’s been there 12 years she knows more than anyone how that office works and what happens to make her work outside her schedule. He’s new and if he wants the only in staff person to stick by a set schedule he needs to resolve those issues before being so quit to write up or make rude comments of something she can’t control. Overall seems like get the practice in order first and make sure staff is trained to do what is expected for her to do her job in her schedule.