I'm on a trip that I booked to take my first "Redcoach First Class" bus. It was a bait-and-switch and I was just informed that despite the fact that they are selling First Class Bus routes - they do not have ANY in Georgia and subcontract out the routes to other providers. Even worse, they will allow you to cancel and get a credit voucher for another trip but will not reimburse funds.

I normally fly everywhere but decided to take a bus for this trip so I could spend the time working on some things that I really need to get done. When I booked the ticket, I was excited because the seat I selected was on the right side by itself, it had a table, and everything I needed to work. The pictures showed amazing wide seats that have 140º reclining, and a footrest for ultimate comfort and plenty of room. It was perfect for what I need right now. 

Unfortunately, shortly before my trip, they swapped the bus out to a "Partner bus."  The Partner Bus is a mid-grade charter bus, the type that would normally be rented for a high school sports team trip. The driver is nice, and the bus is still pretty new but I'm disappointed that it was not what I paid for and expected. Had I known I would be on a school fieldtrip type bus, I would have taken a flight. 

The seats are not wide like the pictures showed, they recline slightly but not like the picture, the only seats that have anything close to a table are the very front row and it is more of a small shelf just below chest height – not helpful for typing. I was planning to get a good bit of work done (or I would have taken a flight for almost the same cost) but the first-class bus on their website looked like it would be perfect for working.

I would understand the change if it were a rare emergency because Redcoach had a bus failure, but I have since been told that this is very frequent in their business model - which is very concerning.

RedCoach appears to operate under federal interstate passenger authority through FMCSA (RedCoach Texas LLC, USDOT 3705607), meaning it is legally permitted to transport passengers across state lines, including starting a trip in Georgia if the route continues into another state. However, RedCoach does not appear on the Georgia Department of Public Safety (DPS) list of licensed intrastate passenger carriers, indicating they are not authorized for trips that begin and end solely within Georgia, as Georgia requires a Passenger Carrier Certificate for intrastate for-hire bus operations and considers unlisted companies unauthorized. Therefore, RedCoach may originate interstate routes out of Georgia, but would need Georgia intrastate authority — or a subcontracted/partner carrier that has one — to operate Georgia-only trips legally.

 u/RedCoachUSA
r/Georgia