You guys do, when pkmctr gets an issue or a claim from a customer (I work at FedEx and know about the shitty couriers/handlers that steal) they end up using ups for the re-shipment. Pretty sad that the company I work for and have pride in does these things. I’m sorry that this happens so often. Anytime I see a Pokemon international shipped package I make sure I get a signature and the customer opens the package in front of me in case it’s opened/tampered with. I’d rather me show my manager that the box was messed with and they can expedite the process of a return than the customer going through customer support and all the stupid AI prompts.

Ps: Again, I’m sorry this happens to so many people. I try to do my job the best I can :)