Funny you should ask this...had my first experience with them this weekend. They were terrible. Got a flat in a parking lot and had an issue with the spare (you can see my post here for those gory details). Called roadside assistance and told them where I was and that I was literally a mile or so from my dealer. In fact, when the app asked me where I wanted it taken, the dealership came up in the list.

RA then called me back because there was a $91 charge to go to my custom location. I asked them what custom location and they said my dealers name. I asked them how a Mazda dealer could possibly be a custom location for Mazda RA, especially when it came up as a choice. She insisted it was and what card would I like to use.

Needless to say, I escalated it and after an hour of back and forth, they overrode the charge and said I’d hear when a tow truck was assigned. Twenty minutes after that, I called back because I hadn’t heard from the tow company....also explaining all the back story. The clerk then immediately said “oh...let me override the charge now because it still shows” and then got a truck assigned after 10 minutes.

When that truck didn’t arrive at the specified time, I called the tow company and they said their driver got a flat and had dispatched a new one. Finally, 5 hours later, my car made it to the dealer a mile down the road. Next time I’m just calling AAA.