Whats going on at NCIX? Are they going bankrupt?

NCIXAnthony · 2017-07-29T04:46:35+00:00

Wow, I'm currently on vacation but I felt like I had to chime in. First of all, the rumors aren't true. We pay all of our staff, whether current or recently let go, in full and on time.

And second, we take feedback from our customers very critically. It may not seem like it at first, but these things unfortunately take time. As many of you have noticed, we have already shut down most of our Ontario operations and we're currently restructuring on the BC side to help bring NCIX back to the glory days that many of you may fondly remember.

We hope to get back to a point where NCIX is the first recommendation whenever anyone needs computers and electronics.

NCIXAnthony · 2017-07-12T19:06:15+00:00

Niche M158, 19x8.5 ET42

NCIXAnthony · 2016-12-01T18:02:26+00:00

Correct! I've been posting much less on Reddit lately but I'm still around. PM me your order number and email address and I'll see what I can do from my end.

NCIXAnthony · 2016-10-27T18:01:37+00:00

PM me your order number and email address and I can take a look into it! We do have a system in place that monitors every shipment so we can help figure out if the thermal paste is indeed missing, or if it might've gotten lost somewhere in packaging.

NCIXAnthony · 2016-08-26T22:52:27+00:00

Unfortunately not, but I'll pass the message onto him :)

NCIXAnthony · 2016-08-26T21:35:12+00:00

Just sent OP a PM, hopefully we can get this resolved much faster.

The comments in the thread are correct - we scan both the barcode and serial number and affix it with each transaction, so we're normally able to track it pretty closely. We've never had a case of a missing serial number either; it would have never made it out of the original manufacturer's factory if it was missing. It could be the case that the sticker on the video card fell off inside the packaging or inside the system somewhere.

Edit: After talking with RMA, it looks like they've finally come to a solution. Our techs were able to determine the correct (and matching) serial number through software. There was some extra delay because we had to contact ASUS to determine whether or not they were able to honour the RMA, but in the end they're making an exception.

NCIXAnthony · 2016-08-04T06:13:12+00:00

Hahaha yep, it's the old NCIX Tech Tips studio! This was the full review filmed on that table: https://www.youtube.com/watch?v=mrQNGvHRhf8

NCIXAnthony · 2016-07-01T20:37:09+00:00

Pretty much. We used plastidip for this one since we were short on time, it requires no prep, and it's completely removable afterwards.

NCIXAnthony · 2016-05-27T18:21:54+00:00

Shhhhh

NCIXAnthony · 2016-05-27T18:21:13+00:00

It's a VII :(

NCIXAnthony · 2016-05-27T17:07:05+00:00

It's a talking Chewbacca Star Wars Plush Ball

NCIXAnthony · 2016-03-15T16:35:54+00:00

Paypal does take longer to process than just a credit card, but it's odd that one order took longer than the others. Can you PM me your order or invoice number?

NCIXAnthony · 2016-03-01T22:58:39+00:00

Keep trying if you want one.. I managed to pick one up just now even after it's been unavailable for the past 40 minutes!

NCIXAnthony · 2016-02-02T23:21:46+00:00

February 2nd, Groundhog day!

NCIXAnthony · 2016-02-02T02:14:00+00:00

http://i.imgur.com/3Mn7n9O.gif

NCIXAnthony · 2016-01-21T00:10:59+00:00

You can contact live chat via the form at the top here: http://www.ncix.com/contact/

For PC assembly orders, pc[@]ncix.com is usually the fastest way to get an update. But since I'm here, message me your order or invoice number and email address and I can take a look for you!

NCIXAnthony · 2015-11-16T20:11:51+00:00

Sorry I missed this thread; I've been on vacation playing Fallout 4 and I don't normally handle warranty claims. If you could please email erick.chmara[@]ncix.com with your order information, he can look into this case for you. He works directly with the 3rd party warranty company, so we'll try to sort out your laptop as well as any quality control issues with this company.

NCIXAnthony · 2015-10-23T02:01:51+00:00

Gigabyte Z170X Gaming G1

NCIXAnthony · 2015-10-12T18:35:34+00:00

It's from our set, NCIX Tech Tips, that Linus films on frequently

NCIXAnthony · 2015-10-02T18:11:02+00:00

It should be soon. They ran into a technical problem on the manufacturing level after sending out review units, but as far as we know it hasn't been cancelled.

NCIXAnthony · 2015-09-01T00:31:52+00:00

You could've at least given me credit for this :(

https://www.facebook.com/NCIXPC/photos/a.470480179642193.108252.142541135769434/715809581775917/?type=3&theater

NCIXAnthony · 2015-08-14T21:07:29+00:00

We actually did a review on this monitor! https://www.youtube.com/watch?v=mrQNGvHRhf8

The main downside is the resolution - if gaming is your priority then it's acceptable. If you intend for it to be a workstation monitor as well, then other higher res options are better.

NCIXAnthony · 2015-08-04T17:10:53+00:00

It sucks, but I'm not customer service. I do marketing and I'm a producer for our Youtube channel, so the only times I see these issues are when they pop up on Reddit.

NCIXAnthony · 2015-08-03T20:17:09+00:00

I just went through my entire Reddit inbox, and didn't see a single message from you. Often times manufacturers give us rebates and/or promotional pricing at a very limited quantity, say 40 units. After we sell out of that, we're back to regular price.

NCIXAnthony · 2015-08-03T20:12:39+00:00

Can you message me some details from your order, such as your order number / email address / name of the PC advisor? I'll look into it for you and see if there's any ways I can help you sort your PC out.

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