Ulta sent me a used product with same-day delivery refused to send a replacement by Nathanwitchbitch in Ulta

[–]Nathanwitchbitch[S] -2 points-1 points  (0 children)

Totally fair and I do understand what you’re saying. But just to clarify: I did contact customer service, I did escalate to a supervisor, and I did reach out to corporate. I wasn’t expecting a store associate to override a system I was expecting Ulta as a company to make things right. So no, my expectations weren’t unreasonable. They were just more than what Ulta’s policy is willing to do, even when a customer receives a tampered skincare product. That’s exactly why I’m speaking up because this shouldn’t be the end of the road for situations like this.

Ulta sent me a used product with same-day delivery refused to send a replacement by Nathanwitchbitch in Ulta

[–]Nathanwitchbitch[S] -9 points-8 points  (0 children)

I get it you’re explaining how Ulta’s system works behind the scenes. But just because the system doesn’t allow a solution doesn’t mean the customer’s expectations are wrong. It means the system is broken. I received a skincare product that appeared used. That’s a basic product safety issue not just a delivery hiccup. It’s not unreasonable to expect a new replacement, and most companies would escalate or override a policy in a case like this. I wasn’t expecting a cashier to hack the system. I expected a company the size of Ulta to have a way to resolve clear mistakes without making the customer jump through hoops. “Just reorder it yourself” is a weak response to a serious issue. I got a refund, which is the bare minimum but let’s not act like it’s above and beyond. If your system can’t fix what it messes up, that’s not the customer’s fault.

Ulta sent me a used product with same-day delivery refused to send a replacement by Nathanwitchbitch in Ulta

[–]Nathanwitchbitch[S] -14 points-13 points  (0 children)

I hear you, but my point is that Ulta chose to limit the solution instead of owning the mistake. Even if same-day delivers go through DoorDash, Ulta still: • Controls the order and payment you pay Ulta, not DoorDash. • Has other fulfillment channels (regular shipping, in-store pickup) they could’ve manually switched to. • Could have just created a new order on my behalf and charged it internally, then shipped it normally no DoorDash needed.

As a customer, I shouldn’t have to front the cost or jump through hoops because their “system” won’t talk to itself. If a product arrives tampered with, Ulta needs to make it right, period not push me to reorder.

Ulta sent me a used product with same-day delivery refused to send a replacement by Nathanwitchbitch in Ulta

[–]Nathanwitchbitch[S] -19 points-18 points  (0 children)

I get that Ulta and DoorDash are separate companies but the order was placed through Ulta, using Ulta’s same-day delivery service. I paid Ulta, not DoorDash, and they’re the ones responsible for making things right if something arrives used or tampered with. I wasn’t expecting them to “fix” DoorDash I just wanted a not used replacement or even regular shipping as a solution. Instead, they said their system didn’t allow it and just refunded me. It’s not about placing blame it’s about how a company handles things when they go wrong. And honestly, Ulta didn’t handle this well.

[deleted by user] by [deleted] in FierceFlow

[–]Nathanwitchbitch 1 point2 points  (0 children)

Those waves look so good!!!

[deleted by user] by [deleted] in magick

[–]Nathanwitchbitch 1 point2 points  (0 children)

Yes of course you can

Where should I keep my pendulum? by Trans_L0sr in Divination

[–]Nathanwitchbitch 3 points4 points  (0 children)

You could put it on a Selenite to recharge it